Payal_Sharma1 | 2023-06-02 13:30:54 UTC | #1
For predictive campaign once the agent disconnect the customer's call and select a wrap-up code for the respective interaction sometime the wrap-up code name is displayed in SFDC after reconciliation and sometime it is displayed as wrap-up code id after reconciliation.
Also in Genesys we see the correct wrap-up code name everytime.
Kindly let us know what could be the issue and how to correct it.
Regards, Payal
John_Carnell | 2023-06-02 17:43:05 UTC | #2
Hi Payal,
This forum is for support around Genesys Cloud development tools and API. You seem to be having an issue with the functionality in Genesys Cloud. If there is a defect in the product, I recommend opening a ticket with our Customer Care group.
Thanks, John Carnell Director, Developer Engagement
John_Carnell | 2023-06-02 17:43:11 UTC | #3
This post was migrated from the old Developer Forum.
ref: 20235