Genesys Cloud - Main

Is there a way other than a screen recording to know what Ai wrap up codes were suggested on an interaction? 

Hello Hannah, 

I don't believe we have a direct way in the system to view historical AI-suggested wrap-up codes that were not selected or applied to an interaction. The system only maintains records of the final wrap up codes that were actually assigned to interactions. 

If you need to track these then I would submit an enhancement request in our ideas portal. Otherwise I think the best thing would either use screen recording and/or document them manually. 

Cheers and Happy Holidays!