Genesys Cloud CX

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Wrap-up codes assigned by outbound dialing

  • 1.  Wrap-up codes assigned by outbound dialing

    Posted yesterday
    Hello,

    I need to confirm the system behavior for those internal wrap-up codes assigned automatically by the outbound dialing system (ININ-OUTBOUND-INTERNAL-ERROR-SKIPPED, ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED, ...).
    Is the system trying to call the same number again after a while? if so, what determines the time between retries?
    Or Is the system marking the number as "uncallable"?

    I can find the list of these wrap-up codes in the documentation, but not the behavior for each case ...

    Many thanks in advance.
    #Outbound

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    OSCAR GORDON
    WE ARE MARKETING, S.L.U.
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