Genesys Cloud - Main

is there a way to select and save a wrap up code before the call has been finished?

the idea is when agent receive the call, they can select a wrap up code meanwhile they are in a conversation, then hang up the call.

#Telephony

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Santiago Montoya
NA
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is there a way to select and save a wrap up code before the call has been finished?

the idea is when agent receive the call, they can select a wrap up code meanwhile they are in a conversation, then hang up the call.

Hey @Santiago Montoya

Here, we have a specific customer for whom we set the wrap-up code in the Architect flow and configured the queue for Mandatory time-boxed ACW with a 1-second timeout. This way, we could preset the code.

is there a way to select and save a wrap up code before the call has been finished?

the idea is when agent receive the call, they can select a wrap up code meanwhile they are in a conversation, then hang up the call.

but this solution is if I will going to hardcoding an  wrap up code  that comes to an specific queue, right ?

Hey @Santiago Montoya

Here, we have a specific customer for whom we set the wrap-up code in the Architect flow and configured the queue for Mandatory time-boxed ACW with a 1-second timeout. This way, we could preset the code.

is there a way to select and save a wrap up code before the call has been finished?

the idea is when agent receive the call, they can select a wrap up code meanwhile they are in a conversation, then hang up the call.

but this solution is if I will going to hardcoding an  wrap up code  that comes to an specific queue, right ?

Hey @Santiago Montoya

Here, we have a specific customer for whom we set the wrap-up code in the Architect flow and configured the queue for Mandatory time-boxed ACW with a 1-second timeout. This way, we could preset the code.

is there a way to select and save a wrap up code before the call has been finished?

the idea is when agent receive the call, they can select a wrap up code meanwhile they are in a conversation, then hang up the call.