Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Wrap - up codes summarization chats "AI Powered"

    Posted 12-18-2024 04:38
    No replies, thread closed.

    Hi Team

    I enabled the copilot for agents and received the chat and once closed it I can see the suggestion Wrap-up code, subject and summarization for the conversation, but after closed the chat and click on done, where I can find the summarization?


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Sajed Salah
    ------------------------------


  • 2.  RE: Wrap - up codes summarization chats "AI Powered"
    Best Answer

    Posted 12-18-2024 06:31
    No replies, thread closed.

    Hello Sajed, 

    It should in under the performance -> workspace. It should be one of the workspaces. I dont currently have it in my test environment, maybe someone from the Community could correct me. 

    But I believe it should live there. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------