Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Wrap-up Notes column in Interactions view and Agents Interactions Detail view

    Posted 08-29-2018 17:51
    No replies, thread closed.
    Released Last week

    Wrap-up Notes column in Interactions view and Agents Interactions Detail view
    A new column in the Interactions view and Agents Interactions Detail view enables managers and supervisors to see agents' wrap-up notes. To preview a note, hover over the column. The new column makes it easier to track requests and information added to wrap-up notes. For more information, see Interactions view and Agents Interactions Detail view. 


    When will this be available in a report? It would be very nice to have the notes column in the campaign results in list management.

    ------------------------------
    Ly Tran
    Cardinal Health 5, LLC
    ------------------------------


  • 2.  RE: Wrap-up Notes column in Interactions view and Agents Interactions Detail view

    Posted 08-30-2018 09:15
    No replies, thread closed.
    CSV export functionality is coming soon to interactions search. When that is released, you will be able to export all interactions for a selection of filters and the export will contain wrap-up notes for each interaction.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Wrap-up Notes column in Interactions view and Agents Interactions Detail view

    Posted 08-31-2018 11:39
    No replies, thread closed.
    how about from list management export feature when a campaign is over? i like to include my file data with the wrap up notes

    ------------------------------
    Ly Tran
    Cardinal Health 5, LLC
    ------------------------------

    Original Message


  • 4.  RE: Wrap-up Notes column in Interactions view and Agents Interactions Detail view

    Posted 10-30-2019 10:56
    No replies, thread closed.
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export > All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Wrap-up Notes column in Interactions view and Agents Interactions Detail view

    Posted 08-30-2018 11:06
    No replies, thread closed.
    Purecloud said that it will be in the upcoming releases!

    ------------------------------
    Ly Tran
    Cardinal Health 5, LLC
    ------------------------------

    Original Message


Related Content