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  • 1.  Wrap-up Reports

    Posted 04-04-2025 14:32
    No replies, thread closed.

    Hello Everyone. 

    We used to be able to get a Wrap-up codes report in pureconnect that shows Wrap-up Code, Queue, User, etc as documented here:

    Interaction Reporter Help - Wrap Up Codes Report

    We tried to get the same report from CX but didn't see any views under Performance.

    We saw views for Wrap-Up performance, Agent Wrap-up Detail/Invertal views, Queue Wrap-up views, but those are not exactly the same as the Wrap Up Codes Report above. We want to be able to see the granular of each Wrap-up, Queue, Agent, Date/Time such as in the old report.

    Is this possible to do in Performance or this needs to be done via Analytics API? Is it something under development?

    Thank you!


    #Reporting/Analytics

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    Duy Thuy
    NA
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  • 2.  RE: Wrap-up Reports
    Best Answer

    Posted 04-08-2025 09:33
    No replies, thread closed.

    Hello Duy,

    I am not aware of a report that would show that, you could raise an idea on the Genesys Cloud Product Ideas Lab.  But maybe someone else in the community has found a work around to cover those requirements



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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