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  • 1.  Wrap-up timer in Script

    Posted 04-09-2026 10:57

    Hello,

    As per the subject, we had a request to introduce an alert when the wrap-up timer gets low.

    I'm guessing I can do this by creating an action for the background, and then adding steps to change the wallpaper background when the Interaction State changes and x amount of time has passed.

    Has anyone had prior experience with something like this?


    #Other

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  • 2.  RE: Wrap-up timer in Script

    Posted 04-09-2026 11:12

    Hi Perrin

    Interesting idea, I've never tested it.
     
    In the script variables there's a `Scripter.InteractionState` which returns various statuses: alert, delay, dialing, and also wrapup.
     
    Maybe that's the way to go.
    I can't say if it returns only the status or the time as well.
     
    I'll do some tests as soon as possible.


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



  • 3.  RE: Wrap-up timer in Script
    Best Answer

    Posted 04-09-2026 11:59

    I run a test and the "Interaction State" variable, when the call ends, goes into "disconnected" status.

    From what I've seen, no other timer reflected the ACW timeline.

    What I was thinking was this: create a dynamic variable, and when its value is "Disconnect," call a data action to get the current wrapper time.

    I don't know if it would work, but it's an idea hahaha



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



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