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  • 1.  Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-12-2023 11:46
    No replies, thread closed.

    Is there away to disposition and wrap-up an interaction from Genesys Cloud Embeddable Framework.


    #Integrations

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    Brandon Hall
    Eventus Solutions Group
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  • 2.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-13-2023 08:58
    No replies, thread closed.

    at this time, wrapup needs to be handled via the UI of the embedded client.  there is not a method available through the embeddable framework to set the wrapup code.  



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    Richard Schott
    Genesys - Employees
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    Original Message


  • 3.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-13-2023 10:30
    No replies, thread closed.

    Have you tried calling the https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-conversations-calls--conversationId--participants--participantId--communications--communicationId- api directly from your App to do the disconnect (there is a version for each of the media types)? It has a field to set the Wrap-Up code when disconnecting.



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-13-2023 10:44
    Edited by Brandon Hall 06-13-2023 10:45
    No replies, thread closed.

    I have not.  I am currently getting a token from the framework and using the below APIs.  I almost have this working just need the conversationId, participantId, and communicationId.  I wanted to make sure there wasn't an easier, better way that I was missing. Thanks, I'll take a look!

    /api/v2/routing/queues?name=
    /api/v2/routing/queues/{id}/wrapupcodes
    /api/v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup



    ------------------------------
    Brandon Hall
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 5.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-13-2023 10:48
    No replies, thread closed.

    Pretty much the same as your last API there



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-13-2023 16:30
    No replies, thread closed.

    I had to use another API /api/v2/conversations/calls/{conversationId} to get the participantId and communicationId

    to be able to wrap-up the call using

    /api/v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup

    /api/v2/routing/queues?name=   (Used to get the queue Id using the queue name to get wrap-up codes)
    /api/v2/routing/queues/{id}/wrapupcodes (Used to get wrap-up codes and names)
    /api/v2/conversations/calls/{conversationId} (Used to get participantId and communicationId)
    /api/v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup

     



    ------------------------------
    Brandon Hall
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 7.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-14-2023 14:31
    No replies, thread closed.

    This is working now using

    /api/v2/routing/queues?name=   (Used to get the queue Id using the queue name to get wrap-up codes)
    /api/v2/routing/queues/{id}/wrapupcodes (Used to get wrap-up codes and names)
    /api/v2/conversations/calls/{conversationId} (Used to get participantId and communicationId)
    /api/v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup
    PATCH
    /api/v2/conversations/{conversationId}/participants/{participantId}
    Update a participant. Update conversation participant.


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    Brandon Hall
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 8.  RE: Wrap-up using - Genesys Cloud Embeddable Framework

    Posted 06-14-2023 15:03
    No replies, thread closed.

    Great!



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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