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  • 1.  Wrapup Codes

    Posted 01-12-2023 18:15
    No replies, thread closed.
    1. From the Architect home page, click or hover over the Flows menu and select Outbound Calls.
    2. Click  Add. The Create Flow dialog box opens.
    3. In the Name field, type a unique name for the outbound flow.
    4. (Optional) In the Description field, add a short sentence or phrase to describe this flow.
    5. If this is your first flow, or to change the default language, click the arrow at the end of the Default Language list and select one of Architect's supported languages.
      Note: To use a default language not supported by Architect's supported languages, add it in the flow's Settings area under Supported Languages.
    6. Click the Divisions list and select the division in which to place the flow.
    7. Click Contact List and choose a contact list to associate with the outbound flow.
    8. Click Default Wrapup Code and choose a wrap-up code to associate with the outbound flow.
    9. Click Create Flow. The flow's configuration page opens.

    #Outbound

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    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
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  • 2.  RE: Wrapup Codes

    Posted 01-12-2023 18:26
    No replies, thread closed.

    You create it in admin not architect.

    https://help.mypurecloud.com/articles/add-a-wrap-up-code/



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Wrapup Codes

    Posted 01-13-2023 08:46
    No replies, thread closed.
    Travis,

    Firstly, you create your Wrap-Up codes in the Admin interface. These are the same as you would for inbound.
    Next (Optional) you associate the Wrap-Up Codes with the Queue you will be using (so the agents will have them available to choose from.)
    Next (Optional) you create Wrap-Up code mappings in Admin so that you can control what happens when each code is used (does the contact become uncallable, for example?)
    Finally, if you are creating Outbound flows, you select one of the Wrap-up Codes you initially created to be the default. I believe this is the one that the system will assign if the call disconnects during the flow. (Note: There is no built in code called Default Wrap-up Code, nor do you need to call it that.)

    HTH

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    Paul Simpson
    Eventus Solutions Group
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