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  • 1.  Wrapup codes on Callbacks

    Posted 10-17-2017 15:59
    No replies, thread closed.

    When an agent gets a Callback (not scheduled) there is no option for wrapup. Why?



  • 2.  RE: Wrapup codes on Callbacks

    Posted 10-25-2017 11:31
    No replies, thread closed.

    See https://community.mypurecloud.com/s/question/0D54400005NK11xCAD/when-it-comes-to-callbacks-not-scheduled-there-are-no-options-for-after-call-work-as-you-have-for-normal-queues-why?t=1508760312134 as I just replied to your other messsage.



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