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Write wrapup code with participantId and conversationId

  • 1.  Write wrapup code with participantId and conversationId

    Posted 06-05-2025 19:18

    Mark_Rynard | 2020-08-27 22:19:49 UTC | #1

    Hello,

    I am trying to use /api/v2/conversations/calls/{conversationId}/participants/{participantId}/attributes to write a wrapup code.

    I made a call into the system and grabbed the participant id and conversation id. For the body, I used:

    { "attributes" : { "wrapup": { "code": "79b7b583-9ab6-4b0c-a6c6-9317fa652c0f", "notes": "Testing", "durationSeconds": 10 } } }

    When I send the request, I get:

    { "message": "The request could not be understood by the server due to malformed syntax.", "code": "bad.request", "status": 400, "contextId": "a48c171a-ab61-4252-bae5-b1222c7219c6", "details": [], "errors": [] }

    I based the format of my attributes on this link:

    https://developer.usw2.pure.cloud/api/rest/v2/conversations/wrapup.html

    Can someone give me insight on where I may be going wrong?

    Thank you, Mark Rynard

    Mark_Rynard | 2020-08-27 22:20:31 UTC | #2

    I'm not sure where to categorize this.

    Jerome.Saint-Marc | 2020-08-31 14:51:52 UTC | #3

    Hello,

    You are using the wrong API endpoint/url. The API endpoint to use if you want to set the wrap-up code for a call conversation is PATCH /api/v2/calls/{conversation ID}/participants/{participant ID} See here: https://developer.usw2.pure.cloud/api/rest/v2/conversations/#patch-api-v2-conversations-calls--conversationId--participants--participantId-

    Then, in the body of this request, use:

    { "wrapup": { "code": "79b7b583-9ab6-4b0c-a6c6-9317fa652c0f", "notes": "Testing", "durationSeconds": 10 } }

    Regards,

    system | 2020-10-01 15:06:06 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8681



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