sbucklyAtCardworks | 2023-08-01 14:14:20 UTC | #1
Hello,
Has anyone tried to write a "Self test" using Architect?
I was thinking I could create an outbound campaign that could verify my production flow is working correctly and then email me if there is an issue,
Also, it would be a bonus if we could avoid additional phone changes.
Any ideas for this relative new comer to Genesys?? :slight_smile:
Thank you!! -Stephen
Lucas1 | 2023-08-02 11:03:46 UTC | #2
I've never tried this, however I'd be interested in hearing how you get on with it.
If you use this approach are you thinking you'll navigate the call with Questions/Responses in the Outbound Campaign's call flow, or would it simply be to check that the call gets through?
sbucklyAtCardworks | 2023-08-02 12:19:29 UTC | #3
Thanks for the reply Lucas,
My plan is to play DTMF prompts in a way where I can simulate a couple key transactions to verify functionality.
Then send email when I suspect something is not quite right.
I'll let you know how it goes and thanks again for the interest.
-Stephen
system | 2023-09-02 12:20:05 UTC | #4
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