Genesys Cloud - Main

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

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Gary Kao
Grandsys Inc.
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I see you are using TLS. My assumption is that the Yealink is not aware of the Root CA for the certificate the Genesys is presenting. Have you tried to use UDP or TCP instead?

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------

Hello Gary, 

I agree with Andreas response. You made need to try UDP or TCP. I have very little experience with Yealink, so I did a quick google search and it looks like it has had some issues in the past with TLS. 

Hope this helps!

Cheers, 

I see you are using TLS. My assumption is that the Yealink is not aware of the Root CA for the certificate the Genesys is presenting. Have you tried to use UDP or TCP instead?

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------

Unless I am missing something, I don't see where you can select UDP or TCP for a generic SIP phone in either its settings or the base settings.  The "How to Register" information for me only states TLS.

Hello Gary, 

I agree with Andreas response. You made need to try UDP or TCP. I have very little experience with Yealink, so I did a quick google search and it looks like it has had some issues in the past with TLS. 

Hope this helps!

Cheers, 

I see you are using TLS. My assumption is that the Yealink is not aware of the Root CA for the certificate the Genesys is presenting. Have you tried to use UDP or TCP instead?

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------

Hi Gary,

After some initial hurdles, we successfully configured the Yealink phone. The attached document contains 7 (easy) steps for doing so. Please give it a try and let me know if your attempt was successful! 

Good luck! 

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------

Hi Gary,

After some initial hurdles, we successfully configured the Yealink phone. The attached document contains 7 (easy) steps for doing so. Please give it a try and let me know if your attempt was successful! 

Good luck! 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 08-02-2024 05:23
From: Gary Kao
Subject: Yealink & Audiocodes Phone register to the Cloud Edge

I followed the Create a Generic SIP Phone document to get the primary and secondary configurations and configured them in the phone's server settings, but still can't register

Does anyone have a successful registration case? Can you share it?

#Telephony

------------------------------
Gary Kao
Grandsys Inc.
------------------------------