Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Your Session has become invalid while on a call

    Posted 06-02-2020 07:59
    No replies, thread closed.
    Hi All, 

    We have a customer who had several web client errors yesterday advising "Your session has become invalid while on a call". 

    This error is coinciding with the rollout of a new screen pop that uses either a script or the participant data BR_URLPop, depending on if the agent is using the native ui or the genesys chrome extension. 

    Seems to me like these actions would be de-coupled from the performance of the web client, but figured I'd check here... any thoughts? Can an application config/action cause a web client to mis-behave?

    Here's what the action looks like:

    pop image

    #SystemAdministration

    ------------------------------
    Dean Thames
    Koch Business Solutions
    ------------------------------


  • 2.  RE: Your Session has become invalid while on a call

    Posted 12-13-2024 11:00
    No replies, thread closed.

    What happened here? 

    Is this a result of a Network disruption ?  The Call Taker did what she had to do to click past the error

    "Your session has become invalid while on a call. Your call will continue to be connected but you will not be able to take any actions (for example: hold, mute, disconnect). Please click Reload after you finish with this call. Clicking Reload now will end the call and reload the application. Reload"
     
    Once the call was completed, Genesys closed on Call Taker automatically. 



    ------------------------------
    Grant Hibbs
    ------------------------------



  • 3.  RE: Your Session has become invalid while on a call

    Posted 12-13-2024 13:55
    No replies, thread closed.

    We also had another session do the same almost, message on screen 

    A Call Taker was not able to answer a call last night due to the answer button missing. after rebooting her machine, she received a call ok but then received this message:
     
    "Your session has become invalid while on a call.
    Your call will continue to be connected but you will not be able to take any actions (for example: hold, mute, disconnect). Please click Reload after you finish with this call. Clicking Reload now will end the call and reload the application.
    Reload"



    ------------------------------
    Grant Hibbs
    ------------------------------

    Original Message


  • 4.  RE: Your Session has become invalid while on a call

    Posted 09-16-2025 14:41
    No replies, thread closed.

    Do we know why this is happening ?



    ------------------------------
    Lalit Gupta
    Associate Consultant
    ------------------------------

    Original Message


  • 5.  RE: Your Session has become invalid while on a call

    Posted 10-27-2025 13:30
    No replies, thread closed.

    Do we know why this is happening ?



    ------------------------------
    Lalit Gupta
    Consultant
    ------------------------------

    Original Message


Related Content