Anderson_Blake | 2025-01-13 15:16:48 UTC | #1
Hello, I was referred to the dev forum by the community. I am using the Zendesk Genesys Cloud integration. Inbound calls are working, creating a new ticket and notating the ticket comments with the conversation ID and other attributes I have set. My issue is, when making a call on behalf of a queue, is there a way to automate adding the conversation details in the ticket, like on the inbound call?
Thanks in advance,
Blake Anderson
system | 2025-02-13 15:16:51 UTC | #2
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