Improved Wait Time to Playback and Download Recordings

Starts: Apr 28, 2022 12:00 (ET)
Ends: May 27, 2022 14:00 (ET)

Associated with Genesys Cloud - Beta HQ

QM evaluators and supervisors conduct quality reviews regularly, which often means they open up the Interaction Details View of various interactions to playback call recordings many times a day. Particularly with longer interactions, the recordings can take a long time to load, and these users become less efficient at their work.

We are pleased to announce that we have a beta capability available by May 11, 2022 that will significantly improve the response time of the typical user experience in recording playback and download in Genesys Cloud. Optimizations have been made at getting the call recording available for playback, shortening the "Transcoding is still in progress" wait time by approximately 70%.
#BetaAnnouncement

Location

Online Instructions:

Url: http://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329
Login: To learn more about this beta, click the link above.