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Mr. Vinoth Ezhilan Manian

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RE: While requesting not ready, DnStateChanged emits data without reasons - nodejs api

Posted By Vinoth Ezhilan Manian 02-01-2022 04:47
Found In Egroup: PureEngage Cloud \ view thread
This seems to be an issue with nodejs api. workspace client js issue 12 ------------------------------ Vinoth Ezhilan Manian Pointel (formerly Touch Point) ------------------------------

RE: WDE integration with external cloud CRM

Posted By Vinoth Ezhilan Manian 01-18-2022 23:55
Found In Egroup: PureEngage On-Premises \ view thread
This should be useful to you. AWS Doc for websockets api ------------------------------ Vinoth Ezhilan Manian Pointel (formerly Touch Point) ------------------------------

While requesting not ready, DnStateChanged emits data without reasons - nodejs api

Posted By Vinoth Ezhilan Manian 01-13-2022 14:50
Found In Egroup: PureEngage Cloud \ view thread
With workspace nodejs api, after sending agent not ready with reason code request. The "DnStateChanged" event received with empty reasons array. //msg.mode = null & msg.code = 'Lunch' workspaceClient.voice.notReady(msg.mode, msg.code).then(()=>(return null;)).catch((error) => ( this.logger.error('not ...

RE: How can we attach email.message.ID into reply emails by agent.

Posted By Vinoth Ezhilan Manian 06-07-2021 02:57
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Could be more specific in which application your are trying too. WWE? ------------------------------ Vinoth Ezhilan Manian Pointel (formerly Touch Point) ------------------------------

RE: Unable to initialize the workspace object from java api.

Posted By Vinoth Ezhilan Manian 05-10-2021 03:36
Found In Egroup: PureEngage Cloud \ view thread
We can able to initiate the workspace object through cURL. but we need in java api, an help?. ------------------------------ Vinoth Ezhilan Manian Pointel (formerly Touch Point) ------------------------------

RE: Unable to initialize the workspace object from java api.

Posted By Vinoth Ezhilan Manian 05-07-2021 11:25
Found In Egroup: PureEngage Cloud \ view thread
My Bad, Its OAuth bearer token, used JWT instead of OAuth. Thanks for pointing out ------------------------------ Vinoth Ezhilan Manian Pointel (formerly Touch Point) ------------------------------

Unable to initialize the workspace object from java api.

Posted By Vinoth Ezhilan Manian 05-06-2021 13:43
Found In Egroup: PureEngage Cloud \ view thread
Hello all, We are trying to create a custom softphone using workspace client java api. We are successfully received authorization OAuth bearer token. When we try to initiate the workspace object we are receiving following error com.genesys.workspace.common.WorkspaceApiException: initialize failed. ...