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Yeliz Ozdemir

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RE: Data Action to retrieve the longest waiting time for calls waiting on queue

Posted By Yeliz Ozdemir 05-21-2025 10:45
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Bruno, I still don't get the waittime of the call that's waiting in the queue. The only respons I'm getting is the number of waiting call in the queue. ------------------------------ Yeliz Ozdemir na ------------------------------

RE: Data Action to retrieve the longest waiting time for calls waiting on queue

Posted By Yeliz Ozdemir 05-20-2025 05:42
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mostafa, We are currently exploring this data action. The only output that were getting back is a timestamp instead of a waitingtime or conversation ID. How did you do this? Thank you in advance. ------------------------------ Yeliz Ozdemir na ----------------------------- ...

Alert Rules

Posted By Yeliz Ozdemir 12-13-2023 02:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I made an alert rule but all the other users accept for myself won't get an notification. Does anyone know what I did wrong? #Roadmap/NewFeatures ------------------------------ Yeliz Ozdemir PGGM N.V. ------------------------------