Profile

Dawn Young

Contact Details

My Content

1 to 7 of 7 total

RE: Voicemails will not delete from phone

Posted By Dawn Young 05-04-2018 12:42
Found In Egroup: Genesys Cloud - Main \ view thread
​Good Afternoon George.... do you have an update on this issue yet? ------------------------------ Dawn Young James Allen Insurance ------------------------------

Voicemails will not delete from phone

Posted By Dawn Young 04-25-2018 09:19
Found In Egroup: Genesys Cloud - Main \ view thread
​ We can not delete any of our voicemails from our phone. But voice or by hitting 7 on the key pad. The Purecloud system comes on and says that "we are having difficulty with your request at this time, please try again in a few minutes." This has been going on day 3 now. all ...

RE: Telephone User Interface for deleting a voicemail

Posted By Dawn Young 08-23-2017 11:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Bill --- I am the customer that Bob King is referring to. I am not sure if we don't have something set up right or what but our key pad does not work for deleteing voicemails , getting to voicemails or any other menu item. We can use it to transfer with and dial other extensions with but when ...

RE: Where does the Caller ID go once call is transferred

Posted By Dawn Young 05-23-2017 18:40
Found In Egroup: Genesys Cloud - Main \ view thread
Its a VVX 301 and transferring from the actual phone and not the client but I can try that

RE: Where does the Caller ID go once call is transferred

Posted By Dawn Young 05-23-2017 18:22
Found In Egroup: Genesys Cloud - Main \ view thread
We have a polycom 301 yes calls coming into the office and I transfer to another person - they think it me calling and they answer their phone differently. our old phone system showed the caller id when we would blind transfer. We have the Edges in house

RE: Where does the Caller ID go once call is transferred

Posted By Dawn Young 05-23-2017 18:11
Found In Egroup: Genesys Cloud - Main \ view thread
When I do a Blind Transfer within the office.... my name is what shows up on the phone I am transferring to -not the person who is on the line. its like the caller id stopped with me. When I do I Consult Transfer - my name shows up to the phone I am transferring to - we talk - and once I hang ...

Where does the Caller ID go once call is transferred

Posted By Dawn Young 05-03-2017 19:03
Found In Egroup: Genesys Cloud - Main \ view thread
Where does the Caller ID go once a call is transferred? When I transfer a call to another person I show as the person on the Caller ID then instead of who is calling in. Is there a way to set it up so the Caller ID transfers with the call?