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Rajasree Vajja

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Multi tenancy

Posted By Rajasree Vajja 10-28-2018 05:08
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Hi, Up to what extent the multi tenancy feature is supported in PureCloud? i.e. in terms of, 1. Sharing the recourses and 2. Privacy that includes reporting, recording, supervision and quality management 3. Is there any limitations on number of tenants? Please advise. Thank you #Implementation ...

Multiple Levels for Wrap-Up Codes and Cumulativee Break time on real time display

Posted By Rajasree Vajja 09-30-2018 04:09
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Hi, 1. Is it possible to have Multiple Levels for Wrap-up Codes. Example if the wrap-up code is selected as, Transfer, then agent should be able to select the Department name from drop-down and then the Person name from that department. 2. Can we have Cumulative Break time of agents on the real ...

RE: Voice Interaction Recording

Posted By Rajasree Vajja 09-17-2018 03:14
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Thanks a lot for the quick response. ------------------------------ Rajasree Vajja Viacomms Telecom KSCC ------------------------------

Voice Interaction Recording

Posted By Rajasree Vajja 09-16-2018 04:06
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Hi, I like to know, if a call that is transferred by agent to a mobile phone gets recorded as long as customer (person who called the call center) is on the call. Regards Rajasree ------------------------------ Rajasree Vajja Viacomms Telecom KSCC ------------------------------

RE: Unable to make calls

Posted By Rajasree Vajja 08-06-2018 01:19
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Hi, It was pure browser problem. Unfortunately I faced the same issue in Firefox and Chrome. So that was the confusion. Once FireFox was reinstalled the problem is resolved: J Best Regards, Rajasree Vajja Head of Professional Services and Pre-Sales Viacomms Telecom KSCC Mobile: +965 6573-5699 ...

Unable to make calls

Posted By Rajasree Vajja 08-05-2018 04:38
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hi, I have an issue. All of a sudden i am unable make calls from PureCloud and also unable to log into queue. Can any one help me? Thank you ------------------------------ Rajasree Vajja Viacomms Telecom KSCC ------------------------------