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Mr. Anders Vejen

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RE: Pushing Content/Metadata collected by a third party Voice AI Agent to an Architect Flow

Posted By Anders Vejen 09-22-2025 07:18
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Alan To obtain the participantId normally you would make a PureCloud data action that calls: [GET /api/v2/conversations/messages/(conversationId)] or similar in Conversations or Analytics: [GET /api/v2/analytics/conversations/(conversationId)/details] and then cycle through ...

RE: How to monitor call events when a call is made from SIP

Posted By Anders Vejen 02-21-2025 07:16
Found In Egroup: PureEngage On-Premises \ view thread
Hi You need to ask the ConfigServer for a list of the DN's that you want to monitor. The DN's are associated with the T-Server you use (SIP server) in the Genesys Engage configuration environment. ------------------------------ Best regards Anders Vejen NetDesign A/S, a part of Nuuday ...

RE: How to monitor call events when a call is made from SIP

Posted By Anders Vejen 02-19-2025 03:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi You will need to register the address of the DN's that you want to monitor (allow sharing) to receive T-Server events from the SIP server. BR Anders ------------------------------ Best regards Anders Vejen NetDesign A/S, a part of Nuuday A/S ----------------------------- ...

RE: Email Server Java Error | java.io.EOFException: source exhausted prematurely

Posted By Anders Vejen 02-27-2024 04:31
Found In Egroup: PureEngage On-Premises \ view thread
Hi Manual At a quick google and guess I would think you have a corrupt email containing perhaps an attached file pretending/named to be a zip file but is not actually. ------------------------------ Anders Vejen NetDesign A/S, a part of Nuuday A/S ------------------------------

RE: Customized Commands are not executing in Workspace Desktop Edition

Posted By Anders Vejen 02-26-2024 06:25
Found In Egroup: PureEngage On-Premises \ view thread
Hi Faris Okay, sorry :( I don't really have any ideas. If pressing the hold/resume button on the call executes that particular chain, then your custom command should execute as well. If you see your new command added to the command chain before the default command, it should show ...

RE: Customized Commands are not executing in Workspace Desktop Edition

Posted By Anders Vejen 02-26-2024 05:09
Found In Egroup: PureEngage On-Premises \ view thread
Hi Faris Although I use a different way to add to the chain-of-command the above seems ok and the right chains (I saw the same ones in my log file). What does your log file say after: DEBUG InteractionWorkspace.Infrastructure.ChainOfCommand - Execute of Chain of Command InteractionVoiceHoldCall ...

RE: Prevent agents from closing interaction windows using the top right corner X in WDE (desktop)

Posted By Anders Vejen 02-14-2024 06:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi Martin You might need to look at the PossibleToClose chains? Below is code extract from one WDE customisation trying to prevent the agent from leaving interaction before filling out extra information about the call ("Samtaleemner"). // Add SamtaleEmner check in BundleClose CommandChain ...

RE: WDE: showing NotepadView instantly with interaction

Posted By Anders Vejen 12-06-2023 09:25
Found In Egroup: PureEngage On-Premises \ view thread
As I recall you would activate the view based on an command that you've inserted into the chain as below. This is just examples and you'll need to find the right command chain to plug yours into: commandManager.InsertCommandToChainOfCommandBefore( "InteractionVoiceReleaseCall", "ReleaseCall", ...

RE: WDE Customization - cannot access Genesyslab.Desktop.Modules.InteractionSearch

Posted By Anders Vejen 08-15-2023 03:04
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ricardo (Sorry for late replying, I was on holiday) private readonly Genesyslab.Desktop.Modules.InteractionSearch.HamburgerMenuItem hamburgerMenuItem; private readonly Genesyslab.Desktop.Modules.InteractionSearch.Views.IInteractionSearchView iInteractionSearchView; Does that help ...

RE: WDE Customization - cannot access Genesyslab.Desktop.Modules.InteractionSearch

Posted By Anders Vejen 07-20-2023 05:53
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ricardo. I'm doing integration work on WDE also and this is for version 8.5.153.03. As you can see with my references, I can see HamburgerMenuItem and IInteractionSearchView. Hope that helps? ------------------------------ Anders Vejen NetDesign A/S, a part of Nuuday A/S ...

RE: WDE data transfer to Single page app

Posted By Anders Vejen 01-28-2022 06:53
Found In Egroup: PureEngage On-Premises \ view thread
You can add a URL as case data in the strategy and show it to the agent to click on. The URL shown to the agent does not have to show parameters. That URL could contain the data you need to transfer as query parameters. If you're adding custom plug-in code to WDE, anything is possible. BR / Anders ...

RE: WDE Customisation - hiding the customers number from the agent

Posted By Anders Vejen 09-10-2020 03:22
Found In Egroup: PureEngage On-Premises \ view thread
Hi I did a customization of WDE to hide the phone number in the (My) History, so that the phone number (PII) was shown as ******. I overrode the Genesyslab.Desktop.Modules.Contacts.IWInteraction.IIWInteractionContent class on WDE login, and that replacement class returns ****** for the content ...

RE: Bulk update of External contacts

Posted By Anders Vejen 10-17-2019 07:30
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks @Becky Powell and @George Ganahl (Mr. 4k ;)). I created a topic in the Developer Forum and suggested to customer that we use a fake URL containing the original ID used.​​​ The reason for asking is that if you do subsequent CSV imports, the original ID is used by PureCloud to determine if ...

RE: Bulk update of External contacts

Posted By Anders Vejen 10-15-2019 05:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Is there any way to get the original (external) ID used in the bulk CSV import using the API? I've looked through the organization and external contact API's but haven't found it. Seems to be a hidden field. Or am I just looking in the wrong API? BR Anders ------------------------------ ...

RE: DNC List failing to Block numbers

Posted By Anders Vejen 09-12-2019 03:14
Found In Egroup: Genesys Cloud - Main \ view thread
Sound like the developers need to look at the failure scenarios for outbound dialing. "If you fail to look in/open the DNC list, you don't call", as compared to "if you don't find the number in the DNC list, you can call". ------------------------------ Anders Vejen TDC Netdesign --------- ...

RE: Unable to use spacebar in emails

Posted By Anders Vejen 08-23-2019 02:39
Found In Egroup: Genesys Cloud - Main \ view thread
It would be nice if the editor component became an integral part of PureCloud, so that keyboard shortcuts would work whereever your cursor are positioned. Currently it's a third-party component "safely tucked away" inside a . ------------------------------ Anders Vejen TDC Netdesign ----- ...

Not allowed to add attachments to newly created email

Posted By Anders Vejen 08-14-2019 09:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi I'm have successfully created a copy of an email conversation but when I try to add the attachments (all stored in the cloud as I can see) from the original to the new copy, I get the following error: ( "status": 403, "code": "forbidden", "message": "This feature is not enabled for this ...

RE: [SIP Phone provisionning] What happen if a one of the Edge is offline

Posted By Anders Vejen 07-15-2019 04:51
Found In Egroup: Genesys Cloud - Main \ view thread
If the phone is not capable of re-requesting, you could have a service that monitors the Edge availability and modifies the DNS records accordingly. ------------------------------ Anders Vejen TDC Netdesign ------------------------------