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Email (at the bottom) Text Formatting

Posted By Sergio Rota 11-07-2018 05:34
Found In Egroup: Genesys Cloud - Main \ view thread

HI, I will use email inbound flow to handle emails within PureCloud; but I note that when an email come in interaction and I have to respond to this, the original mail is not automatically insered in my email (I have to click the ellipsis to include this in my email) But the important issue is ...

RE: PureCloud Edge shutdown

Posted By Sergio Rota 09-25-2018 10:11
Found In Egroup: Genesys Cloud - Main \ view thread

Thank you Paolo =) I have to turn off edges now, after 3/4 hours I will turn on ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

PureCloud Edge shutdown

Posted By Sergio Rota 09-25-2018 09:16
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to physically switch off my edge. what is the best practices to do this? Thanks ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

Missing License

Posted By Sergio Rota 09-19-2018 07:26
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, in my organization we have three type of user, roles and permission: - Collaborate - Communicate - PureCloud 2 from today PureCloud 2 license doesn't appear Thanks Sergio ------------------------------ Sergio Rota F1 Consulting & Services srl -------------------- ...

RE: Outbound Calls Issue

Posted By Sergio Rota 07-26-2018 07:30
Found In Egroup: Genesys Cloud - Main \ view thread

Thank for the answer George! I updated the Edges and Outbound Calls run well now!! ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

Outbound Calls Issue

Posted By Sergio Rota 07-25-2018 05:09
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, for a few days an error occurs about Outbound calls. It seems that PureCloud isn't able to connect call; while effectively the calls is connected Explanation: 1) An Agent dials number and iniziates the call, the interaction appears in related section (whit a loading image on the customer icon) ...

Custom Default Script for Callback interaction

Posted By Sergio Rota 07-19-2018 08:57
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have my script for Outbound calls (it is abilited also for callback) and I set it in queue as default script. When I do an Outbound call It is showed correctly, but if I schedule a callback before the customer response, in the callback I see the PureCloud default script Sorry for my ...

Agent Scheduling Callbacks

Posted By Sergio Rota 07-17-2018 07:01
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I dont understand ths method to routing callback to agent If my callback (scheduled by me) is automatically route to me, why If I don't select "Route callback to me if possible", the callback is sent to the queue's next available agent ??? Thanks Sergio ------------------------------ ...

external Videochat release?

Posted By Sergio Rota 05-24-2018 10:11
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, is there a date of videochat release for external customers? Thanks ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

RTP stream - >Ports Range

Posted By Sergio Rota 05-17-2018 05:30
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to send Call to external system that use the range 49152 - 49000 for UDP/RTP stream. How I set this range in my Edge configuration? ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

available RFC for PureCloud - RFC 3725?

Posted By Sergio Rota 05-17-2018 05:26
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I saw available RFCs for PureCloud --> SIP provider trunk configuration information and questionnaire - PureCloud Resource Center But I using for an external organization RFC 3725 ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

RE: Esport Call in another System with Metadata (variable from Architect)

Posted By Sergio Rota 05-15-2018 08:50
Found In Egroup: Genesys Cloud - Main \ view thread

Hi George, The system is a contact centre like PureCloud. I have to sent the call with all variable stored in architect, such as the input by caller, the interaction Id, or data retrieve by Custom Actions ------------------------------ Sergio Rota F1 Consulting & Services srl -- ...

Esport Call in another System with Metadata (variable from Architect)

Posted By Sergio Rota 05-15-2018 07:10
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to sent the call that come in Architect in another System, but this call must have data specified in variables in architect. Can I Use Set Partecipant Data in Architect to store these informations and send them to another system? Have I to set something about trunk configuration? ...

Insert Country Code in Scheduling Callback from script

Posted By Sergio Rota 05-11-2018 07:29
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to insert my Country Code (Italy) in Script Callback creation. I tried this code (IT) but the callback created doesn't match with the time insert in date/time input If I don't insert anything in Country Code the result is the same ------------------------------ Sergio ...

Script Dynamics Variable, add minutes to Scripter.Agent Call Start Time

Posted By Sergio Rota 05-09-2018 08:57
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to create a Dynamics Variable in a PureCloud Script that have the value of the Agent Call Start time + 1 hour Thanks ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

RE: Configure Participant Data in Agent Script ?

Posted By Sergio Rota 05-03-2018 05:32
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Mostafa, I thinks that you can create an Input in your script related to a variable in Architect. After you set this variable in Partecipant Data ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

RE: Adding User only from AD

Posted By Sergio Rota 05-03-2018 05:27
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Matthew, thanks for your answer! is It possible assign PureCloud roles from AD? ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

Italian TTS

Posted By Sergio Rota 05-02-2018 04:23
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, When will the Italian TTS be provided in Architect? Thanks ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

CallBack Issues

Posted By Sergio Rota 04-19-2018 04:24
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I found a problem with the PureCloud CallBacks in a determined circumstance: 1. Agent is on queue 2. Inbound call comes 3. Agent doesn't answer 4. After a scheduled time the caller decide to create a callback (this because the IVR was built with this option) 5. The IVR creates ...

Assign wrapup code to interaction By Script

Posted By Sergio Rota 04-18-2018 07:28
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I have to assign a default wrapup Code to interaction throught script How Can I do It? Thanks ------------------------------ Sergio Rota F1 Consulting & Services srl ------------------------------

Sergio Rota

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