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  • 1.  Esport Call in another System with Metadata (variable from Architect)

    Posted 05-15-2018 07:10
    No replies, thread closed.
    Hi, 

    I have to sent the call that come in Architect in another System, but this call must have data specified in variables in architect.

    Can I Use Set Partecipant Data in Architect to store these informations and send them to another system?

    Have I to set something about trunk configuration?

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    Sergio Rota
    F1 Consulting & Services srl
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  • 2.  RE: Esport Call in another System with Metadata (variable from Architect)

    Posted 05-15-2018 08:17
    No replies, thread closed.
    Sergio, what is the other system, and what kind of data do you need to send?

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Esport Call in another System with Metadata (variable from Architect)

    Posted 05-15-2018 08:50
    No replies, thread closed.
    Hi George,

    The system is a contact centre like PureCloud. I have to sent the call with all variable stored in architect, such as the input by caller, the interaction Id, or data retrieve by Custom Actions


    Set Partecipant Data in Architect



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    Sergio Rota
    F1 Consulting & Services srl
    ------------------------------

    Original Message


  • 4.  RE: Esport Call in another System with Metadata (variable from Architect)

    Posted 05-15-2018 08:55
    Edited by George Ganahl 05-15-2018 09:09
    No replies, thread closed.
    Sounds like Melissa's answer fits best.

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    George Ganahl
    Principal Program Manager
    Genesys
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    Original Message


  • 5.  RE: Esport Call in another System with Metadata (variable from Architect)

    Posted 05-15-2018 09:04
    No replies, thread closed.
    You can send information in the sip headers using User to User Information (UUI).  See Enable the User to User Information settings - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Enable the User to User Information settings - PureCloud Resource Center
    You can use the User to User Information (UUI) settings to configure [More]
    View this on PureCloud Resource Center >
    and Set UUI Data action - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Set UUI Data action - PureCloud Resource Center
    User to User Information (UUI) is exchanging or passing data that is [More]
    View this on PureCloud Resource Center >

    Please note that you get to pass along 1 string value, so if you want to send multiple pieces of information you will append them with a separator, and your other system will need to parse the string.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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