Posted By
Deanna Sofia
04-01-2026 01:05
Found In
Egroup:
Genesys Cloud - Main
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HI there, The maximum history shown in an active SMS is 72 hours. Would it be possible to expand the time of this history to 30 days? We use the SMS function in a case management context, and it limits our ability to provide continuity of service. Thanks #ArchitectandDesign #System/PlatformAdministration ...
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