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John Ealy

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RE: Do not see Genesys Enhanced TTS as an option in the AppFoundary

Posted By John Ealy 05-01-2024 08:22
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Hi Alan, I just noticed your inquiry and wanted to share a helpful resource to answer it. The "Genesys Cloud Supported Languages" article from the Genesys Resource Center lists all supported languages for every Genesys feature that uses language, including Enhanced Text-to-Speech (TTS). You can ...

RE: Creating and Alert Rule with SMS

Posted By John Ealy 04-30-2024 22:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Matthew, you can review inbound and outbound rates; any other applicable fees for SMS short codes and SMS long codes here. The same link provides information about the Fair Use policy for BYO SMS usage, if you choose to bring your own SMS carrier rather than use Genesys Cloud Voice. Thank you! ...

RE: Video Calls using WhatsApp

Posted By John Ealy 04-30-2024 20:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Fatim, I recommend that you contact AppFoundry partners that have built video chat solutions that integrate with Genesys Cloud, to ask whether they can embed their video chat solution within the Genesys Cloud-WhatsApp integration. I notice that one of the AppFoundry video chat partners, ApifyCloud, ...