Hi Matthew, you can review inbound and outbound rates; any other applicable fees for SMS short codes and SMS long codes here. The same link provides information about the Fair Use policy for BYO SMS usage, if you choose to bring your own SMS carrier rather than use Genesys Cloud Voice. Thank you!
Original Message:
Sent: 04-18-2024 12:01
From: Matthew Brannon
Subject: Creating and Alert Rule with SMS
Hello! Create an alert rule - Genesys Cloud Resource Center
We are not finding if there is an SMS cost associated or SMS set up needed to receive SMS Alerts.
Can anyone point us to information regarding the cost of SMS when using it for Alerts only?
Thanks! :)
#Unsure/Other
------------------------------
Matthew
------------------------------