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Matthew Raimundo

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RE: Feature notification

Posted By Matthew Raimundo 12-11-2019 14:43
Found In Egroup: Genesys Casual \ view thread
Hi Markus, Happy to provide more insight. When we originally launched the Genesys Idea Labs, we used a hard vote count as a trigger for Product Management review. Since then, we've made some modifications for how we triage ideas. While we still use a vote count, the limit/review threshold has become ...

RE: Feature notification

Posted By Matthew Raimundo 12-11-2019 13:37
Found In Egroup: Genesys Casual \ view thread
Hi George! Thanks for the question. Once you submit or vote on an Idea, you will receive an email every time the status of the idea changes. One of the statuses we use is "In Development" so that is the one you want to watch out for. The attached infographic explains a bit more about some of the other ...

RE: AMA Ice Breaker - What song launches you onto dancefloor?

Posted By Matthew Raimundo 12-11-2019 13:11
Found In Egroup: Genesys Casual \ view thread
Great question and thanks for getting things started! It's hard for me avoid the dance floor when Don't Stop Believin by Journey comes on. ------------------------------ Matthew Raimundo Genesys - Employees ------------------------------

AMA Intro - Matthew Raimundo, Release Manager, PureCloud

Posted By Matthew Raimundo 12-10-2019 14:28
Found In Egroup: Genesys Cloud - Main \ view thread
My name is Matthew Raimundo. For the past four years, I've been a Release Manager for the Product Management team within PureCloud. Prior to joining Genesys, I spent several years as Director of Operations for the mobile application design and development studio, Two Toasters. One of the projects ...

RE: I ran out of votes on the Product Ideas Lab

Posted By Matthew Raimundo 08-23-2018 13:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Darryn! It looks like you either voted for or submitted a combination of 10 ideas, which is the current limit for PureCloud Ideas Lab users. When you submit a new idea, you automatically vote for it. Votes get returned to you when an idea that you voted for is delivered. Keep in mind that you can ...

Product Ideas Lab for PureCloud Customers

Posted By Matthew Raimundo 06-26-2018 14:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Everyone! We are now thrilled to announce the launch of the PureCloud Product Ideas Lab! This Ideas Lab will provide you with an experience that focuses on crowdsourcing product ideas, collaborative dialogue and building community. Our goal is to truly incorporate the voice-of-our-customers into ...

Product Ideas Lab for PureCloud Customers

Posted By Matthew Raimundo 06-26-2018 14:00
Found In Library: Genesys Cloud - Main