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Imran Haji

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Shrinkage

Posted By Imran Haji 07-30-2025 12:16
Found In Egroup: Workforce Engagement Management \ view thread
Hi all, We're currently seeing discrepancies in Genesys where shrinkage is being calculated incorrectly, and some Advisors are showing as off-queue despite being on-queue. We've escalated this to our partner, who confirmed that Genesys is treating this as a priority. However, we've been advised ...

RE: Question of the Month: April

Posted By Imran Haji 04-02-2025 13:17
Found In Egroup: Genesys Casual \ view thread
The Midnight Library by Matt Haig, Good Omens by Neil Gaiman & Terry Pratchett and The Mezzanine by Nicholson Baker These three books blend humor and existential musings to make you laugh, reflect on life's weirdness, and walk away with a surprising sense of meaning. ------------------------------ ...

RE: Interaction Categories - Speech & Text Analytics - Beta

Posted By Imran Haji 03-11-2024 09:41
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi Andy, I'm not sure if it's just me but I am trying to sign up to the beta on the Beta Board but it keeps linking to the Journey Flows beta instead. Thanks! ------------------------------ Imran Haji Mountain Warehouse ------------------------------