Profile

Anthony Heacock

Contact Details

My Content

1 to 3 of 3 total

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Anthony Heacock 04-21-2026 10:32
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi, Rudy. It's not a system column. It's a custom column in our contact lists. It shouldn't add complexity to your scheduled calls. It doesn't ours. *-*-*- Presbyterian_Healthcare_Services_DISCLAIMER -*-*-* This message originates from Presbyterian Healthcare Services or one of its affiliated organizations. ...

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Anthony Heacock 04-20-2026 19:03
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi, Rudy. Is there a reason call rules will not work for you? Two call rules should do it. A first rule checks an attempt column and executes a data action to call a flow to leave your vm when the nth attempt is reached. And a second that increments the attempt column when answering machine is detected. ...

RE: How to handle exceptions when invoking a Data Action in Architect?

Posted By Anthony Heacock 02-16-2026 18:40
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
We use Boomi to create custom responses. When we get an exception, we change the http response to 200 and pass the message back to the data action. In the flow, the exception array returned by the data action is assigned to task variables. If Task.error_code is set, we evaluate the response to determine ...