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Rudy Reinold

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Does any of the developers here use AI to assist in their coding?

Posted By Rudy Reinold 04-21-2026 10:34
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Dear all, As per the subject "Does any of the developers here use AI to assist in their coding?" if you do: Which or what AI platform do you use How many trials do you need to get your first successful working solution Do you provide YAML flows to assist the AI #Architect #Archy #CXasCode ...

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Rudy Reinold 04-21-2026 08:35
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Looking at this approach, I don't seem to be able to see the system attempts columns in the contact list from the call rules, so I assume what you imply is to create a new column to track the call attempts made and based on the call wrap code to add a value, what would make the whole thing a lot more ...

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Rudy Reinold 04-21-2026 06:18
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
This is how Genesys PSO did set it up for us 5 years ago and when we recently wanted to use the voicemail message again, I noticed it didn't work as we expected. I am in the process of reviewing the whole setup now the precise dial option finally has become available as previously dialler abandoned way ...

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Rudy Reinold 04-21-2026 06:13
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Unfortunately not yet been successfull ------------------------------ Ruud Reinold BNP Paribas Personal Finance UK ------------------------------

RE: Outbound - AM leave voicemail after n-th attempt

Posted By Rudy Reinold 04-20-2026 09:18
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thanks for your reply, I will look into that. ------------------------------ Ruud Reinold BNP Paribas Personal Finance UK ------------------------------

Outbound - AM leave voicemail after n-th attempt

Posted By Rudy Reinold 04-17-2026 15:45
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Dear community, I am trying to create an outbound flow, that will leave a voicemail on the n-th attempt to contact the nr and going to voicemail again. We had this developed 6 years ago but it doesn't return the correct nr of calls we made to the same number from the campaign it always returns 1 as ...

RE: ALL Role and Permission removal from a user by API

Posted By Rudy Reinold 03-18-2026 05:01
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I agree and that is the last step in the process. However, before doing so, we remove all security groups the user is member off, all work teams, all DID numbers assigned and also any direct applied roles. The latter though seems to be a tricky one, by default each new user gets the Employee role assigned ...

RE: ALL Role and Permission removal from a user by API

Posted By Rudy Reinold 03-17-2026 13:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
In addition to the above, when all role's and permissions are removed the get /api/v2/users/(subjectId)/roles throws a 404 error: ( "message": "No such user 73123f82-452a-49b5-97ad-64ed7bd9a9e4", "code": "not.found", "status": 404, "messageWithParams": "No such user (userId)", "messageParams": ( "userId": ...

ALL Role and Permission removal from a user by API

Posted By Rudy Reinold 03-17-2026 13:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Dear all, I try to remove ALL permission roles from a user using a data action, though it seems that the PUT /api/v2/users/(subjectId)/roles, which sets the user's roles, does not allow a blank input. Is it possible to remove all roles using an API ? It's possible using the users GUI via the user management ...

RE: How to create a Contract for a data action Output

Posted By Rudy Reinold 02-23-2026 09:57
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Josh, That pinned the issue! Many thanks for your guidance on this. ------------------------------ Ruud Reinold BNP Paribas Personal Finance UK ------------------------------

RE: How to create a Contract for a data action Output

Posted By Rudy Reinold 02-23-2026 09:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I don't have a translation map, that's what likely is the issue here. ------------------------------ Ruud Reinold BNP Paribas Personal Finance UK ------------------------------

How to create a Contract for a data action Output

Posted By Rudy Reinold 02-20-2026 07:53
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi all, I struggle a little to get the results back in a data action output from the API call. API used Get /api/v2/users/(userId)?expand=authorization The returned data is: "authorization": ( "roles": [ ( "id": "ecc22cf2-f769-420d-81b3-f89867558c2f", "name": "admin" ), ( "id": "86d9a533-bce0-4da ...

How to create a Contract for a data action Output

Posted By Rudy Reinold 02-20-2026 07:52
Found In Library: Genesys Cloud - Developer Community
#DataActions #PlatformAPI

RE: Add Number to DNC from Script

Posted By Rudy Reinold 08-12-2025 04:45
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I'm using a Workflow to add the data into the DNC table The Data Action looks like this: ( "flowId": "9f169196-fd64-462b-a2ef-e9a6a6334969", "inputData": ( "Flow.inPhone1" : "$(input.Phone1)", "Flow.inPhone2" : "$(input.Phone2)", "Flow.inPhone3" : "$(input.Phone3)", "Flow.inDNCListID ...

RE: Creating a collections variable using a loop reading a data table

Posted By Rudy Reinold 05-13-2025 06:31
Found In Egroup: Genesys Cloud - Main \ view thread
I found the answer in one of the YouTube video's by using the Split Function, what Identifies sub-strings in the supplied text separated by a delimiter. ------------------------------ Ruud Reinold BNP Paribas Personal Finance UK ------------------------------

Creating a collections variable using a loop reading a data table

Posted By Rudy Reinold 05-12-2025 16:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I struggle to generate a string collections variable based on the returned variable from a data table I retrieve with a loop after determining the table length. How do I build the string collection variable? I tried to use the make list, but that requires to define the amount of entries ...

Determine last Sunday in March and October

Posted By Rudy Reinold 05-02-2025 11:31
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
We want to enable the callback features between specific hours of the day, I found however that during summer time the current schedule is an hour off due to the time shift and therefore had to manually update all the corresponding times. I would like to be able in architect flows to automate this so ...

SHA512 token generation.

Posted By Rudy Reinold 05-02-2025 11:22
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Would it be possible to do a SHA512 token generation from Genesys without a middle ware integration? This is sadly something we ran into on a change Global Pay requires us to make (Access Tokens | Global Payments - Step 3) We already voted for this idea: Data Actions Pre Supplied Functions | Genesys ...

RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

Posted By Rudy Reinold 01-15-2025 04:31
Found In Egroup: Genesys Cloud - Main \ view thread
Many thanks for your suggestion, I noticed that the proposed solution actually is listed as Beta and asked my reseller to check whether or not that is the functionality doesn't work for us. Yours does and it solved our requirements. Many thanks for that! ------------------------------ Ruud Reinold ...

RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

Posted By Rudy Reinold 01-15-2025 04:20
Found In Egroup: Genesys Cloud - Main \ view thread
In order to set the variables as Input you need to look in the Data section of the workflow: Here you can set the direction of the variable to be used: Similar to the Set and Get Participant Data to exchange variables between flows. ------------------------------ Ruud Reinold ...