Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-06-2025 12:48
    No replies, thread closed.

    I try to find the best way to initiate an email to our Genesys support team when one of our flows hits and error and then ends up in the Event Handling. This to notify us that an error has occurred and we need to look at what has happened to trigger that error.

    Has anyone put something in place to do the same and what is the best approach for this.


    #API/Integrations
    #Telephony
    #Unsure/Other

    ------------------------------
    Ruud Reinold
    BNP Paribas Personal Finance UK
    ------------------------------


  • 2.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered
    Best Answer

    Posted 01-06-2025 13:50
    No replies, thread closed.

    https://help.mypurecloud.com/articles/example-of-an-email-from-an-operational-console-event/
    Operational events are listed here: https://developer.genesys.cloud/platform/operational-event-catalog/
    ARCHITECT-0002 is when a flow goes into event handling



    ------------------------------
    Melissa Bailey
    Software Engineer
    ------------------------------



  • 3.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-10-2025 12:37
    No replies, thread closed.

    I followed the instructions in the article but I get an error when I try to run a trigger test and when I hit an error I don't get a notification.

    Flow handler execution data doesn't show any execution of the workflow. Any idea on how to troubleshoot this?



    ------------------------------
    Ruud Reinold
    BNP Paribas Personal Finance UK
    ------------------------------

    Original Message


  • 4.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-13-2025 01:32
    No replies, thread closed.

    I use a dataaction with /api/v2/flows/executions to start a workflow for emailing event-alerts to certain people. If the recipient is a group-e-mail-address, then I create this as a user in Genesys.



    ------------------------------
    Christoph Domaschke
    Leiter Service Center (Cronbank)
    ------------------------------



  • 5.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-14-2025 10:26
    No replies, thread closed.

    Christoph, I am interested in learning more about your solution. If possible and willing, please share any additional details, particularly more about the data action leveraged in this use case and the create user method.   



    ------------------------------
    Christy McDaniel
    Marketing Manager
    ------------------------------

    Original Message


  • 6.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-15-2025 02:46
    No replies, thread closed.

    Hi Christy,

    I will try my best. If you have specific questions about deeper details feel free to ask.

    Create a Data Action with API  POST /api/v2/flows/executions:

    In the workflow there is an action "Send Notification"

    Thats all. :-)



    ------------------------------
    Christoph Domaschke
    Leiter Service Center (Cronbank)
    ------------------------------

    Original Message


  • 7.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-15-2025 04:20
    No replies, thread closed.

    In order to set the variables as Input you need to look in the Data section of the workflow:

    Here you can set the direction of the variable to be used:

    Similar to the Set and Get Participant Data to exchange variables between flows.



    ------------------------------
    Ruud Reinold
    BNP Paribas Personal Finance UK
    ------------------------------

    Original Message


  • 8.  RE: What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered

    Posted 01-15-2025 04:31
    No replies, thread closed.

    Many thanks for your suggestion, I noticed that the proposed solution actually is listed as Beta and asked my reseller to check whether or not that is the functionality doesn't work for us. Yours does and it solved our requirements. Many thanks for that! 



    ------------------------------
    Ruud Reinold
    BNP Paribas Personal Finance UK
    ------------------------------

    Original Message


Related Content