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Mei Jane Lim

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RE: Evaluate Schedule action - timezone

Posted By Mei Jane Lim 07-08-2020 02:23
Found In Egroup: Genesys Cloud - Main \ view thread
The issue only happens on our dev instance. When running on a production instance, selecting 'current' UTC along with the right timezone works as expected. We never got to the bottom of the problem with our dev instance though. ------------------------------ Mei Jane Lim Datacom Connect Limited ...

Evaluate Schedule action - timezone

Posted By Mei Jane Lim 02-20-2020 01:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hi We'd like to use 'Evaluate schedule' within Architect to check against 'Meeting' schedule and provide appropriate call treatment within call flows. I've tested the "Schedule Evaluation Settings" and found that the 'DateUTC' is not exactly the UTC time but "Brisbane" time for our AU purecloud instance. ...

WebRTC - Connections via Proxy

Posted By Mei Jane Lim 07-25-2019 23:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Are we able to make WebRTC traffics to go via proxy only and not firewall? We have run a wireshark capture and noticed that the STUN traffics are going via the firewall instead of the web proxy. It's probably because it's UDP and not http traffics? Our firewalls will not allow traffics to AWS ...

Injixo wfm integration

Posted By Mei Jane Lim 06-06-2019 22:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hi There, I'm wondering if there's any existing customer who is able to integrate PureCloud instance with Injixo (wfm) successfully? Aria adaptor doesn't support the connection to it. Regards, MJ #Integrations ------------------------------ Mei Jane Lim ---------------------------- ...

RE: Mail Routing

Posted By Mei Jane Lim 05-17-2019 00:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Lucie, Just wondering if you've any update on the SPF? Thanks, MJ ------------------------------ Mei Jane Lim Datacom Connect Limited ------------------------------

bulk import for users

Posted By Mei Jane Lim 05-15-2019 22:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi There, I'm currently testing out the bulk user import using people_import_example.csv and discover some issues which I hope someone can shed some lights. 1. Divisions - Although you can assign division to a user, the role that you assigned to the user defaulted back to "Home" division. Massive ...

RE: Mail Routing

Posted By Mei Jane Lim 05-06-2019 20:58
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Lucie, We are going after this method: https://help.mypurecloud.com/articles/register-domain-redirect-inbound-messages/ The warning message appears in the Purecloud Admin>Email setting under Edit mode. I've attached the screenshot for your reference. It implies that we should not use current ...

RE: Mail Routing

Posted By Mei Jane Lim 05-06-2019 20:57
Found In Library: Genesys Cloud - Main

Mail Routing

Posted By Mei Jane Lim 05-05-2019 20:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi While setting up the email domain verification it is noted that we are not to use an existing domain within organization. Add this verification record to your domain's DNS settings to verify ownership of your domain. Verifying the domain will allow PureCloud to send outbound emails from this ...

RE: Limits in Work Plan

Posted By Mei Jane Lim 05-05-2019 20:13
Found In Egroup: Genesys Cloud - Main \ view thread
Noted. Thanks. ------------------------------ Mei Jane Lim Datacom Connect Limited ------------------------------

Limits in Work Plan

Posted By Mei Jane Lim 05-02-2019 23:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, One of the business teams (which run 24x7) has 38 rotations for work plans in the old platform. There's a hard limit of 10 at this stage. Will this limit be increased in the future? Thanks, MJ #Roadmap/NewFeatures ------------------------------ Mei Jane Lim ---------------- ...

RE: Will there be the ability for Agents to trade schedules in WFM in the future?

Posted By Mei Jane Lim 04-29-2019 18:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Just wondering if this feature has a new tentative release date? ------------------------------ Mei Jane Lim Datacom Connect Limited ------------------------------

Listening to ACD voicemail on Polycom

Posted By Mei Jane Lim 04-28-2019 23:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Is it possible to play ACD voicemail back to selected phone on queue and not computer default speaker? It seems rather odd that the agents have to use another pair of headset to listen to the ACD voicemail before dialing back to customer using the headset connected to polycom phone. Appreciate ...