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Mr. Leigh Ashall

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Deprecation of API /api/v2/analytics/conversations/details/query on March 1st 2023

Posted By Leigh Ashall 01-12-2023 05:17
Found In Egroup: Genesys Cloud - Main \ view thread
The below API will be deprecated on 1st March 2023. We currently leverage this API to query conversation details between a given Interval for part of a Last Agent Routing Implementation. Unfortunately, this will no longer be available from said date, is anyone aware of a replacement or alternative API ...

Integration with Free Switch

Posted By Leigh Ashall 01-04-2022 12:48
Found In Egroup: Genesys Cloud - Main \ view thread
Does anyone know of any documentation or Links to suitable material for integrating Genesys with Free Switch using SIP Trunks. There are tech notes for multiple vendors but not Genesys. Is anyone aware of this or if it is actually possible. All idea's suggestions are welcome. (Home - FreeSWITCH) ...

Integration with On-Guard

Posted By Leigh Ashall 08-16-2021 12:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Reaching out to see if anyone had managed to successfully Integrate Genesys Cloud with On-Guard credit management system as I understand its not one Genesys' standard integrations as with Salesforce, Zendesk etc. Regards, Leigh #Integrations ------------------------------ Leigh ...

Script Custom Action (Screen Pop)

Posted By Leigh Ashall 08-06-2021 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
I have created a script for an inbound flow with a custom action open a URL to a customer CRM. Now, this works successfully when an inbound call is received, however, when the URL is launched it opens up in a new browser window where the focus changes to the new window. What I am looking to achieve is ...