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Katie Jo Hallowell

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Suggested Vendors providing Translation of Text and Voice Services?

Posted By Katie Jo Hallowell 07-26-2018 13:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Does anyone have suggestions for a vendor/company they work with that can provide all of the following services?: IVR script translation from English to Spanish Recording of script by a voice professional in both English and Spanish, and obtaining the recording via (i.e. wav. ...

RE: On hold music

Posted By Katie Jo Hallowell 07-26-2018 13:18
Found In Egroup: Genesys Cloud - Main \ view thread
This is great news that we can now change the hold music - however; we wish there was more than 1 standard option to choose from within the PureCloud system. Does anyone have suggestions of Vendors having better options of hold music available to preview and download? thank you, KJ ------- ...