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Herr Christoph Otto

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RE: Issues - CIDR IP address range for cloud media services change

Posted By Christoph Otto 05-07-2021 04:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, yes the same to us. Our edges are located in EMEA Frankfurt. We use Chrome Browser or Genesys Cloud App. No Firewall for the remote worker only their own internet connection. ------------------------------ Christoph Otto ------------------------------

RE: Azure Active Directory Questions

Posted By Christoph Otto 11-06-2020 02:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, (1) we set up a OAuth Token with the maximum time of 38880000 seconds. (2) No new sync takes place after the token has expired, but the users remain in their current status. (3) that interests me too (4) Not sure, not tested (5) Not sure, not tested ------------------------------ ...

RE: AWS IP Pool and Our Angry Customers

Posted By Christoph Otto 04-15-2020 03:52
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Oktay, I see the problem just as you do. We are in the AWS Germany region and had only whitelisted the IPs, but for telephony or provisioning of the Polycom phones, you also have to activate IP addresses from US and EU West . The Genesys IP construct is really not the best one. -------- ...

RE: ADFS authentication in Purecloud

Posted By Christoph Otto 11-28-2019 02:57
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, i have the same questions. #deprecation #bridge #purecloud #ADFS ​​​​​ ------------------------------ Christoph Otto ------------------------------

RE: Alternative for "Full-text indexing"?

Posted By Christoph Otto 05-08-2019 04:10
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, That would interest me too ------------------------------ Christoph Otto ------------------------------

RE: Change status when Computer is locked

Posted By Christoph Otto 04-10-2019 05:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, my status changes to away when I use the purecloud desktop app, but only if i not logged into the mobile iOS app. ------------------------------ Christoph Otto ------------------------------

RE: WebRTC has issue on 29-Mar-2019

Posted By Christoph Otto 04-02-2019 06:19
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We also had the problems on the 29th and partly still have these problems today. Our organization uses PureCloud DC in Frankfurt, too ------------------------------ Christoph Otto ------------------------------

RE: AD Connector Work Phone not updating

Posted By Christoph Otto 03-29-2019 04:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Daniel, what will happen if you try one spacebar entry in AD instead of a blank entry? ------------------------------ Christoph Otto B&O Service und Messtechnik AG ------------------------------