Thanks George. Yes that is what we have. Please see the entire config below.
"configSyncInterval": 300,
"dataSyncInterval": 3600,
"mapping": [
{
"internal": "contactInfo.email_main",
"external": "User.Mail",
"direction": "ex2in"
},
{
"internal": "general.name",
"external": "User.Name",
"direction": "ex2in"
},
{
"internal": "images.profile",
"external": "User.ThumbnailPhoto",
"direction": "ex2in"
},
{
"internal": "contactInfo.phone_cell",
"external": "User.Mobile",
"direction": "ex2in"
},
{
"internal": "relationships.manager",
"external": "User.Manager",
"direction": "ex2in"
},
{
"internal": "general.department",
"external": "User.Department",
"direction": "ex2in"
},
{
"internal": "general.title",
"external": "User.Title",
"direction": "ex2in"
},
{
"internal": "contactInfo.phone_work",
"external": "User.telephoneNumber",
"direction": "ex2in"
},
{
"internal": "bio.bio",
"external": "User.info",
"direction": "ex2in"
},
{
"internal": "hr.empId",
"external": "User.employeeNumber",
"direction": "ex2in"
}
],
"enabled": true,
"tasks": [
{
"name": "read"
},
{
"name": "link_users"
},
{
"name": "create_users",
"filter": [
{
"user_state": {
"exists": "external_only",
"membership": "inclusive"
}
}
],
"required": [
"User.Mail",
"User.Name"
],
"direction": "ex2in",
"reinstate": "true"
},
{
"name": "update",
"direction": "ex2in"
},
{
"name": "limit_db_size",
"operations": "7200"
},
{
"name": "delete_users",
"delete_missing_external_users": "true",
"direction": "ex2in"
}
]
}------------------------------
Daniel Felice
SEEK
------------------------------
Original Message:
Sent: 03-21-2019 09:53
From: George Ganahl
Subject: AD Connector Work Phone not updating
For the AD Connector configuration, when you look under Admin>Integrations>Bridge>Connectors, click on your AD connector and look at Advanced settings on the Configuration tab, what doe sit say for the "direction" on the work phone field?
{
"internal": "contactInfo.phone_work",
"external": "User.TelephoneNumber",
"direction": "ex2in"
},
------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
Original Message:
Sent: 03-20-2019 19:29
From: Daniel Felice
Subject: AD Connector Work Phone not updating
Hello,
We have the AD connector syncing one way from AD to PureCloud.
We have a number of users who no longer have a phone, so the work phone number has been removed from AD. However, the number has not been removed from the users PureCloud profile.
If I update a a number (changing from one to another), it is sync'd with PureCloud, but if I remove the number (field is blank) it is not removed from PureCloud.
How can we remove the field via the sync?
Thanks,
Dan
#Integrations