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Matt Kinsey

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Designer Chatbot

Posted By Matt Kinsey 08-30-2024 18:46
Found In Egroup: PureEngage Cloud \ view thread
I keep reading documentation around creating a chatbot in the designer...trouble is I see no designer anywhere. #ArchitectureandDesign ------------------------------ Matt Kinsey WaterStreet ------------------------------

RE: Insufficient dialing privileges

Posted By Matt Kinsey 05-14-2019 17:09
Found In Egroup: Genesys Cloud - Main \ view thread
What was the permission that is needed to call out? ------------------------------ Matt Kinsey WaterStreet ------------------------------

RE: Speech recognition in IVR call flows

Posted By Matt Kinsey 05-08-2019 08:02
Found In Egroup: Genesys Cloud - Main \ view thread
In the Architect you can enter the text to listen for on a particular menu option. ------------------------------ Matt Kinsey WaterStreet ------------------------------

Troubles with Amazon Polly

Posted By Matt Kinsey 05-08-2019 07:58
Found In Egroup: Genesys Cloud - Main \ view thread
Has anyone had issues with attempting to install Amazon Polly integration? We have set up everything on the AWS side and still don't have the option to install on the PureCloud side. Any thoughts? #Integrations ------------------------------ Matt ------------------------------