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Mr. Dag Magne Høiseth

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RE: Poly VFOCUS2 , ring tone after call is answered

Posted By Dag Magne Høiseth 01-29-2026 12:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hello ! Thanks for checking I did some more digging and it looks like this is happening for other types of headset. Ill start with Poly and check for firmware updates and see how that works out. When I have more details Ill open a support ticket if not reseolved. ------------------------------ Dag ...

Poly VFOCUS2 , ring tone after call is answered

Posted By Dag Magne Høiseth 01-26-2026 08:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hello ! Looking into an issues where the users state that the ring tone continues to ring during the whole call/conversation with the customer. So far I have only seen this reported from users using Poly VFOCUS2 and not from ou users on Jabra. We have tried to set up this: Genesys Cloud - Main ...

RE: Pulse 9.0 - automatically put wallboard in full screen

Posted By Dag Magne Høiseth 06-25-2021 10:08
Found In Egroup: PureEngage On-Premises \ view thread
Hi ! I suggest you reach out to Genesys support, we did receive a setup to automat this from Genesy some years ago. They contained several files, best if you can get this informatio directly from them. Then they can answer and give proper support. Kind regards ------------------------------ ...

RE: Pulse 9.0 - automatically put wallboard in full screen

Posted By Dag Magne Høiseth 06-23-2021 02:42
Found In Egroup: PureEngage On-Premises \ view thread
Hi ! It can be done by the help of a small java script file (jquery.js) placed under \webapp\lib\lib\jquery on you Puls IIS server. At least this is how it is solved with us, we got this from Genesys some years ago. Suggest you check with Genesys Support, it is possible that they have come up with ...

Sporadic one-way audio, for 5-7 seconds in the call

Posted By Dag Magne Høiseth 01-27-2021 04:40
Found In Egroup: PureEngage On-Premises \ view thread
Hi ! We have this problem that occur sporadic for all users. In a call with customer audio stops for 5-7 seconds, before two-audio is established again. The agent can not hear the customer, customer can hear the agent during the period. Each agent experience this 3-5 times each day. We have not been ...