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OKTAY KEMAL

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RE: AWS IP Pool and Our Angry Customers

Posted By OKTAY KEMAL 05-20-2025 13:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mohammad, Well, they've decided to move to an on-prem Engage solution. So far, they are happy. Some others who did not grant all access had to add the IP addresses manually. It was a painful job.... Best Regards, Oktay ------------------------------ Thanks, ...

RE: Are "Monthly IVR Minutes" used in Agentless Outbound Canpaign calls too?

Posted By OKTAY KEMAL 05-30-2021 08:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert, Thanks. That's exactly what I was thinking too but I just wanted to clarify it. This means that there is a hidden cost for BPO's who use the agentless dialer and consider moving from premise to cloud. Actually, this cost is for everyone but the BPO's are using agentless campaigns a ...

Are "Monthly IVR Minutes" used in Agentless Outbound Canpaign calls too?

Posted By OKTAY KEMAL 05-14-2021 15:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, We all know about Genesys' fair use policy for Basic Routing / IVR (the IVR Minutes) for Genesys Cloud. It is described here: Fair Use Policy Detail 3 My question is: Are those Monthly IVR minutes consumed also by the AGENTLESS OUTBOUND Campaigns Calls that get transferred to a flow, just ...

RE: How to recover a deleted Default Role?

Posted By OKTAY KEMAL 06-06-2020 06:57
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Erik, Thank you George. After pinging the support again along with your comments as a payload they confirmed that there is a way to restore them. The process is quite simple. I had to run the: /api/v2/authorization/roles/default query from: https://developer.mypurecloud.ie/de ...

How to recover a deleted Default Role?

Posted By OKTAY KEMAL 06-04-2020 10:25
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Our customer has accidentally deleted PureCloud Supervisor and admin DEFAULT roles. Our team has opened a support ticket which took them a week to reply that it is not possible to recover or recreate deleted default roles. They suggested creating roles with the same name and manually assigning ...

RE: AWS IP Pool and Our Angry Customers

Posted By OKTAY KEMAL 04-14-2020 04:42
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Altaf, Thanks, but unfortunately these are SIP IP Addresses used for voice routing. The ones you need to inform your carrier. So we need exactly the same or something similar and simplified as this for Integrations in the Admin section of GenesysCloud. The place we create integrations with ...

AWS IP Pool and Our Angry Customers

Posted By OKTAY KEMAL 04-13-2020 12:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Everyone, I know that this question was asked a couple of times throughout the years and sadly left unanswered by all the community and Genesys representatives. On one of the posts, it was answered indeed but the answer was searching for a needle in a haystack. Let me get to the problem... ...

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-20-2019 07:09
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you, Cole. I appreciate you arranging this session with Richard and him taking the time to answer our questions. What a great idea! I will be trying the suggestions he talked about and see if I find a way of doing it without involving a custom client. ------------------------------ ...

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-20-2019 06:57
Found In Egroup: Genesys Cloud - Main \ view thread
I just tried and it didn't work. It works for outbound though... Thanks, Oktay ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-18-2019 03:35
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks, Paulo. Yes, adding a gateway or SBC for number manipulation is an option but I was wondering if this can be done from the PureCloud interface. After all, adding a device in-between increases cost and adds complexity tı call routing. It may be hard to convince the customer. --------- ...

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-17-2019 11:26
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Gordon. But I don't know how can I apply this to Inbound calls? The link you provided says it's only for Outbound Calls. See below: ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-15-2019 10:09
Found In Egroup: Genesys Cloud - Main \ view thread
Yes, but the script area is not the problem. Agents can still see the caller from the client areas shown below: They want to hide Caller ID / ANI totally from the client itself. ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-15-2019 09:41
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Gordon, Yes, it is for Inbound calls only. ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

Hiding or Masking Customers Phone Numbers (Caller IDs)

Posted By OKTAY KEMAL 11-12-2019 03:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Guys, Is there a way to hide the customer's phone number (Caller ID) from agents? They should not see who the customer is. I know it can be accomplished by building a custom client with PureCloud SDK but I was just curious if anyone out there achieved this on the PureCloud client interface, somehow... ...

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-08-2019 03:56
Found In Egroup: Genesys Cloud - Main \ view thread
Same on my end too. "403 Forbidden" error. My IP: 195.175.80.62 ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-07-2019 02:51
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Andy. Unfortunately, the problem still remains. I am pasting a new screenshot with today's date. Thanks, Oktay ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-06-2019 08:18
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the information @Rasko Radojevic. Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too. I hope it gets fixed... Regards. ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-06-2019 04:13
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks @Josh Rucker. By the way, this thing is getting weirder.​ Right now I am getting "403 Forbidden" nginx message. There really seems to be an issue with searching... ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-04-2019 02:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Matt Lawson, The search works fine as of this morning. The issue seems to be resolved.​​ Thanks for your help. ------------------------------ Thanks, Oktay Kemal CCR ------------------------------

RE: 504 Error @ PC Resource Center SEARCH

Posted By OKTAY KEMAL 11-03-2019 09:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Matt Lawson, Thanks. The Search @ know.genesys.com​​ works fine. Just tested again. However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from ...