It is not as I want to change to another solution, but I find it hard to know when we can expect to have som new features wich will close the gap. Thanks for the conversation ID API.. For me the most pressing issue is the lack of a send button, 60% of our chat customers are chatting from a tablet ...

RE: Remote customers don't receive alerts when our chat agent has responded.

Posted By Richard Vogt 01-16-2018 07:33
Found In Egroup: Genesys Cloud - Main \ view thread

What is the status for this, any development?

What kind of third party Chat solution does people use??

Posted By Richard Vogt 01-16-2018 07:32
Found In Egroup: Genesys Cloud - Main \ view thread

As I am experiencing a very basic webchat delivered in PureCloud I will have to start looking into a new solution. In my opinion I think that the webchat is lacking basic functionality such as a "send-button" (Not enter, since that does not work well from mobile or tablets), the ability to send conversation ...

We are experiencing connection issues when customer starts Chat dialog using Internet Explorer 11 and Edge.

Posted By Richard Vogt 12-01-2017 07:47
Found In Egroup: Genesys Cloud - Main \ view thread

We are experiencing connection issues when customer starts Chat dialog using Internet Explorer 11 and Edge, it works well from Chrome, Firefox, Opera, Safari etc. Anybody else having the same problem? For us this is a major problem as 1 of 5 are not able to connect to our customerservice. ...

RE: Answering email, how to disable own email in TO: field!

Posted By Richard Vogt 03-27-2017 06:04
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Lucie, thanks for your answer, as you say PureCloud should only add the queue email in Reply To field, but somehow it is also in the To field. Under queue setting we have only put in SLA and emailadress for outbound Email. In the Domain email we have added our email adress in From Name and ...

Answering email, how to disable own email in TO: field!

Posted By Richard Vogt 03-24-2017 09:00
Found In Egroup: Genesys Cloud - Main \ view thread

When answering an email, PureCloud automaticly add's mailadress from the queue in the to: field. How can we dissable that feature? Regards Richard

WebChat - customer log and larger customer end button

Posted By Richard Vogt 03-22-2017 13:44
Found In Egroup: Genesys Cloud - Main \ view thread

Hi 1) We have just started testing webchat in PureCloud and we would like to make the dialog between customer and agent available for the customer. F.ex by using a CustomField were we retrieve the emailadress and the customer can have a feature were he can say "send the dialog" and its sent to ...

RE: PCI DSS settings automaticly converts long numbers into ****

Posted By Richard Vogt 02-22-2017 19:57
Found In Egroup: Genesys Cloud - Main \ view thread

Hi I have done some testing and the problem is solved. Thanks

PCI DSS settings automaticly converts long numbers into ****

Posted By Richard Vogt 02-21-2017 08:05
Found In Egroup: Genesys Cloud - Main \ view thread

Is there any way to set new rules? My company is a toll-tag provider and our tag numbers ends up looking like this when recieved in a mail from a customer ************5253. Is there any way to change the settings? Richard Vogt Fjellinjen AS Norway

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RE: What kind of third party Chat solution does people use??