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  • 1.  Remote customers don't receive alerts when our chat agent has responded.

    Posted 09-25-2017 23:08
    No replies, thread closed.

    Our customers are complaining that as they wait for one of our agents to respond, and they do other things on their PC's, that there is no alert sound when our chat agents respond nor change in focus on windows when the response is sent.

     

    Is there anything that can be added to the chat server code to prompt such remote behavior?



  • 2.  RE: Remote customers don't receive alerts when our chat agent has responded.

    Posted 09-29-2017 14:58
    No replies, thread closed.

    Thanks for the feedback, Steve. It is in our backlog to add into the product.



  • 3.  RE: Remote customers don't receive alerts when our chat agent has responded.

    Posted 01-16-2018 07:33
    No replies, thread closed.

    What is the status for this, any development?



  • 4.  RE: Remote customers don't receive alerts when our chat agent has responded.

    Posted 01-16-2018 15:31
    No replies, thread closed.

    Yes. Genesys developed as modified handler for chats. So when an agent is in auto-answer, chats would normally just show up and auto answer without any indicator. The modified handler now forces every chat to pop toast and ring, regardless of whether they have auto answer turned on. This solved our problem.



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