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Hi Jason, thanks for the update, but this was quite clear early on. The reason I reported this to Genesys Support was a clear and sudden increase (around early-mid Oct) in the number of "call dropped" incidents being logged to our ICT support team by agents. The fact they now can now add an error message ...

Same for me, using the Web App in Chrome Though my current least favourite UI hazard is the Menu tooltips covering the option I want to select as I move my mouse down the list. What benefit does the tooltip here serve? ------------------------------ Duncan Lynch Solutions Specialist --- ...

Hi Ernest, A brief anonymized summary of what was observed.. On receiving an inbound call, media negotiation was set up between: Remote endpoint (our agent): Public IP A Media server: IP B However, instead of receiving media from the expected remote IP (IP A), they observed: Connectivity checks ...

Yes, I reported an increase in these 2 events on 10th September. Genesys investigated and have currently determined the issue is on our side, so the incident is with our network team for investigation. ------------------------------ Duncan Lynch Solutions Specialist ------------------------------