Genesys Cloud - UI New Features

1 to 40 of 40 threads (306 total posts)
  Thread Subject Replies Last Post Status
Multipanel issue
43 20 hours ago by Angus Huckle
Original post by Mark Pierson
Must-know date: May 5, 2025 - the agent opt-in toggle will be removed! **** RESCHEDULED ****
18 4 days ago by Robert Gacula
Original post by Allison Castelot
Profile panel
2 6 days ago by Lee Creasey
Notes and Wrap up panels - Enhancement
30 12 days ago by Emily Kammerer
Original post by Darshan Dave
Per-user settings vs. per-computer settings
1 15 days ago by Nicholas Robinson
Original post by Dave Halderman
Important Multipanel Workspace Rollout Update!
20 18 days ago by Melissa Vestal
Original post by Allison Castelot
**** Announcement *** User Interface (UI) Update as of 4/11
 
Genesys Cloud Basic features and ... User Created   accessibility
0 one month ago by Nicholas Robinson
!! Agent Opt In/Out going away 28 April 2025 !!
3 one month ago by Linda Decker
Original post by Allison Castelot
Multi Panel Opt In/Out
1 one month ago by Matt Lawson
Original post by Christian Yadao
Multi Contextual Panels – Great Idea, but not production-ready yet!
3 one month ago by Orhun Sahin
Original post by Tobias Zackrisson
Multipanel Update - Split Screen Temporarily returns
25 one month ago by Allison Castelot
Original post by Nicholas Robinson
Rollout Schedule Postpone - For Multipanel Workpace ONLY
2 one month ago by David Martinez
Original post by Nicholas Robinson
Welcome!
25 one month ago by Nicholas Robinson
Original post by Allison Castelot
UI update - Agent Desktop - a step backwards?
3 one month ago by Nicholas Robinson
Original post by Peter DeMarco
Multi-Panel feature testers disappointed by not being able to do half interaction view 3 one month ago by Nicholas Robinson
Original post by Oesten Nelson
Multi Panel Sizes
8 one month ago by Nicholas Robinson
Original post by Gary O'Brien
Blank Call Interaction Panel
1 one month ago by Nicholas Robinson
Original post by Stephanie Poole
New Multi-Panel UI and Embedded Clients
0 one month ago by Greg Palen
Multi Contextual Panel- Secure Pause
4 one month ago by Nicholas Robinson
Original post by Sarah Blizzard
Watch the newest Q&A Show: New Agent Multi-panel Workspace DEMO
1 one month ago by Louis Creely
Original post by Nicole Milliken
Thoughts on the 10-Part Tool Kit?
5 2 months ago by Allison Castelot
Original post by Matt Lawson
Increase available box's on the Genesys Dashboard.
2 2 months ago by Robert Gacula
Multi Contextual Panel- Call Controls
20 2 months ago by Matthew Lock
Original post by Sarah Blizzard
New Agent UI Enable Toggle not available for agents w/ required permission
3 2 months ago by Jenn Tvrdy
External contacts profile panel refresh update is slow
0 2 months ago by Terry Powell
Co-browse in the Agent Multipanel Workspace
4 2 months ago by Chad Hansen
Multipanel UI causing issue with outbound campaign country code
1 2 months ago by Nicholas Robinson
Original post by Rowena Knill
Pathway NAR Integration
3 2 months ago by Steven Alix
Original post by Keryl Murray
Multi-Contextual Panel-Consult Transfer
0 2 months ago by Angelica Howard
Multi-Contextual Panels Suddenly Disappeared/Reverted to Legacy UI
5 2 months ago by Orhun Sahin
Genesys Cloud will update the icons for X (formerly Twitter), Instagram, WhatsApp, Facebook Messenger, Email, and Phone
0 2 months ago by Nicholas Robinson
Problems pasting images into emails since this week's new feature release was pushed (2/3 - 2/5/2025)
1 3 months ago by John Greer
Load more items - copilot (knowledge workbench V2) 5 3 months ago by Rita Henllembart
Staffing Requirements Error - Unable to generate staffing requirements
3 4 months ago by Robert Wakefield-Carl
Original post by Timothy Milburn
Save the UI Set Up
4 4 months ago by Nicholas Robinson
Original post by Cressida Gioiella
Reporting on Adoption
3 5 months ago by Nicholas Robinson
Original post by Richard Chandler
Agent Multipanel UI Workspace
 
Genesys Cloud Topics Omni-Channel ...
4 5 months ago by Nicholas Robinson
Original post by Karthik Ageer
What do you think ...?
8 5 months ago by Nicholas Robinson
Who can give access to latest Spark Flare 4.0 design?
1 5 months ago by Matt Lawson
Original post by Tobias Zackrisson
Get Agent AutoAnswer Settings API
1 5 months ago by Robert Wakefield-Carl
Original post by Ryan Cheesman