Posted By
Elias Nozaki
04-01-2026 02:32
Found In
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Genesys Cloud - Main
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Hi everyone, we have the following issue / question: We have a multilingual team of agents. When Agent A schedules a callback and misses it, it will be transferred to the next available Agent B even if they do not have the necessary language skills to work on the callback. So my question is, is ...
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