Great, thanks for the confirmation.
Have a nice day.
Original Message:
Sent: 04-01-2026 05:12
From: Elias Nozaki
Subject: Set Language for scheduled Callbacl
Hi Stephan, thank you for the quick response! This has helped a lot :)
Regards
------------------------------
Elias Nozaki
External Consultant
Original Message:
Sent: 04-01-2026 03:14
From: Stephan Taljaard
Subject: Set Language for scheduled Callbacl
Hi Elias
I would have a look at this article on resource center, not sure if this might help - https://help.genesys.cloud/articles/preserve-skills-from-calls-for-callbacks-and-voicemails/
https://help.genesys.cloud/articles/callbacks-overview/
Regards
------------------------------
Stephan Taljaard
EMBEDIT s.r.o
Original Message:
Sent: 04-01-2026 02:31
From: Elias Nozaki
Subject: Set Language for scheduled Callbacl
Hi everyone,
we have the following issue / question:
We have a multilingual team of agents. When Agent A schedules a callback and misses it, it will be transferred to the next available Agent B even if they do not have the necessary language skills to work on the callback. So my question is, is there a way to set the language when scheduling the call? We are currently not using agent owned callbacks but are open to it if that helps solve our problem.
Thank you in advance for your help
#Outbound
------------------------------
Elias Nozaki
External Consultant
------------------------------