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Ms. Indhupriya Deisigan

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Understanding on AttributeEventSequenceNumber

Posted By Indhupriya Deisigan 12-12-2025 09:29
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I am using the PSDK to develop a Java application that captures CTI events. Within these events, there is a field called AttributeEventSequenceNumber. I would like to understand how this field is generated internally - specifically, which underlying factor or mechanism determines its value. ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-27-2025 00:46
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Jakub Němec, Thanks for the input. We are using PSDK to handle CTI events such as EventEstablished, EventReleased, EventPartyChanged, EventAgentLogin, and EventAgentLogout. My question is: how many of these events can be handled in real time, and is there a limit or recommended threshold ...

Clarification on API Server for Call Details Endpoints using Platform SDK in Genesys Engage

Posted By Indhupriya Deisigan 06-19-2025 05:28
Found In Egroup: PureEngage On-Premises \ view thread
Hi, From the Genesys documentation, I found that the CALL API provides the following endpoints to retrieve call details: /me/calls /me/calls/(id) I would like to confirm which server or base URL I need to connect to in order to successfully execute these API endpoints. ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-18-2025 02:13
Found In Egroup: PureEngage On-Premises \ view thread
We're trying to achieve the same functionality - retrieving detailed call information using PSDK - without using the Interaction SDK or GIS, since GIS requires licensing. We have successfully obtained historical call details using GVP/GWS. Now, the question is: Without involving GIS or using the ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-17-2025 10:40
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Thanks for the quick response. In Genesys Administrator, under Monitoring → Voice Platform → Historical Data, I can see the historical call details such as start and end time, CallUUID, and so on. However, I need to include Agent and Skill details as well. Could you please assist me with ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-16-2025 08:55
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Can anyone help here? Also, I would like to know how to fetch call details by using below URL, how to configure GVP server and client credentials in Genesys lab. https://gvp-server/api/cdr?from=2025-03-01&to=2025-06-01 Thanks Indhupriya ------------------------------ ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-11-2025 11:57
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Jakub Němec I could see below details in Genesys documentation for Genesys Engage. Could you please guide me how I can use Interaction search in my custom web app. What is the API being used here? Kindly help! https://docs.genesys.com/Documentation/GC/latest/Agent/hist ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-11-2025 10:20
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Jakub Němec, Thanks for the quick response. We don't have GIM installed for us. We are working on custom application where we connect with servers of Genesys engage. I would like to understand what possible methods or APIs exist in Genesys Engage to fetch historical call details, ...

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-11-2025 10:05
Found In Egroup: PureEngage On-Premises \ view thread
@Jakub Němec - could you please provide me the documentation link Thanks Indhupriya ------------------------------ Indhupriya Deisigan ------------------------------

RE: Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-09-2025 06:53
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Amr Ashour, Kindly provide your input on this. Thanks Indhupriya ------------------------------ Indhupriya Deisigan ------------------------------

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-09-2025 06:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Amr Ashour, Thanks for the quick response. We don't have GIM installed for us. We are working on custom application to notify a mail group for any changes in configuration server. ObjectCreated - A new object has been added to Configuration Server. ObjectChanged - Some of the ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-09-2025 05:37
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I found in the documentation that using notificationQuery can help achieve this. Could you please guide me on how to implement this, perhaps by sharing a sample Java code snippet? Using the Configuration Object Model Application Block ------------------------------ Indhupriya ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-09-2025 03:37
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Vinod Balan, Could you please guide me on this. Kindly provide your input. Thanks in advance! ------------------------------ Indhupriya Deisigan ------------------------------

Fetch historical call details from the Genesys engage using PSDK

Posted By Indhupriya Deisigan 06-09-2025 03:35
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Vinod Balan, In Genesys Cloud, the following endpoint is used to fetch historical conversation details with filtering option POST /api/v2/analytics/conversations/details/query which retrieves all details related to all agents for a given day. Similarly, I would like to understand ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-09-2025 01:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Amr Ashour, Thanks for the response. Could you please elaborate further? Specifically, how can this tool help me receive notifications when there are modifications to agent details or when a new agent is added? Thanks Indhupriya ------------------------------ Indhupriya ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-07-2025 03:42
Found In Egroup: PureEngage On-Premises \ view thread
Hi @Vinod, Thank you for the quick response. Your input has helped us gain a better understanding of the system's workings. I am currently trying to modify some details of the Agent (such as Skill, username, email, etc.). I would like to know how I can receive notifications when an agent is created ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-04-2025 10:36
Found In Egroup: PureEngage On-Premises \ view thread
Hi Vinod, Thanks for the quick response. I would like to ask, I'm facing issue regarding call transfers between agents. Specifically, in the "Established/Received" message, I am not receiving the Agent2 employee ID in RTargetAgentSelected field in case of Agent-to-Agent transfer. RTargetAgentSelected ...

RE: Fetch modified Agent details

Posted By Indhupriya Deisigan 06-03-2025 03:26
Found In Egroup: PureEngage On-Premises \ view thread
Hi Vinod, Thanks for your input. I would like to ask, how we can fetch historical call details. Is there any way to fetch historical call details/recordin details by using callUUId. Thanks Indhupriya ------------------------------ Indhupriya Deisigan --------------- ...

RE: About getting unsolicited event from Interaction server

Posted By Indhupriya Deisigan 06-03-2025 02:39
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I would like to ask how we establish a connection to the Interaction Server. Additionally, is it possible to retrieve historical call data from the Interaction Server by providing a callUUID? Thanks! ------------------------------ Indhupriya Deisigan ------------------------------

How to do subscription to receive specific CTI events notification( likeCall transfer) in Genesys engage Workspace Desktop Edition

Posted By Indhupriya Deisigan 02-28-2025 23:51
Found In Egroup: PureEngage On-Premises \ view thread
Hi, In my custom application, I need to monitor the events when a call is transferred from the one agent to another. I would like to know how to do subscription to the events in order to monitor/capture event details in Realtime. I tried by making connection to Tserver. I'm receiving all ...