Profile

Robert Switała

Contact Details

My Content

1 to 7 of 7 total

Slow GRAT action

Posted By Robert Switała 11-21-2025 03:21
Found In Egroup: PureEngage On-Premises \ view thread
Hello Community, Users start complaning about slow GRAT action. Copy rules from one process to another or delete them take some times almost 1 minute. What I did: clear the cache: clear-repository-cache change: auto-fix-corruptions=true checked the related DB perfomance: OK ...

Access to the VM Lab via Education Portal

Posted By Robert Switała 11-21-2025 03:14
Found In Egroup: Certification and Training \ view thread
Dear Community, How to get access to the VM Lab? I just finished all free trainings. It's time to practice on Demo :) BR Robert #GenesysCloud ------------------------------ Robert Switała ------------------------------

RE: Failed to Build Target List

Posted By Robert Switała 07-22-2025 06:22
Found In Egroup: PureEngage On-Premises \ view thread
Hello, I will check strategy setup. Thanks for advice. ------------------------------ Robert Switała ------------------------------

RE: Failed to Build Target List

Posted By Robert Switała 07-21-2025 04:20
Found In Egroup: PureEngage On-Premises \ view thread
Hello Vitaliy, Thanks for your repaly. Just bfore the alarm I can see this: 11:34:49.240 Int 22000 ===@@info=== strategy getRoutingTargets_006 KUEMMERER GRP is empty. Ixnid: 06A0Q338CPT6RMP3 ConnId::019403971d6c4519 Media::BEVO 11:34:49.240 Int 22000 ===@@info=== strategy getRoutingTargets_006 ...

Failed to Build Target List

Posted By Robert Switała 07-18-2025 00:46
Found In Egroup: PureEngage On-Premises \ view thread
Hello Community, Last couple of days system report the following issue (on Universal Routing Server): Skill list is empty. Failed to Build Target for Workitem: 06A0Q338CPT6RMP3. What could this be related to? Where should I look for the missing skills? Above alarm occurs max two times ...

RE: Duplicated services after switchover server Backup to Primary

Posted By Robert Switała 06-25-2025 02:14
Found In Egroup: PureEngage On-Premises \ view thread
Hello Vinod, Thank you for your replay. After deeper analysis, my guess is that Backup and Primary had different software versions. Both instances are currently running the same version. And the merged services have been removed. BR Robert ------------------------------ Robert ...

Duplicated services after switchover server Backup to Primary

Posted By Robert Switała 06-24-2025 13:51
Found In Egroup: PureEngage On-Premises \ view thread
Hello All, After switchover for example Message server from Backup to Primary in SCI - I noticed in Windows server duplicated message service. Is it possible? #Platform/SystemAdministration ------------------------------ Robert Switała ------------------------------