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Priscilla Lynch

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RE: Release notes - Genesys Cloud & Edges Release Notes

Posted By Priscilla Lynch 03-02-2020 08:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Paula, I will look into this some more and get back to you. ------------------------------ Priscilla Lynch Genesys - Employees ------------------------------

RE: Release notes - Genesys Cloud & Edges Release Notes

Posted By Priscilla Lynch 02-12-2020 09:45
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Paula, We suggest that you re-subscribe your work email address here: https://www.genesys.com/campaign/subscribe-genesys-communications The February 12 Genesys Cloud Release Notes, as well as a February 12 Edge and Media Tier Release Notes, just posted this morning, so you will need to ...

RE: Release notes - Genesys Cloud & Edges Release Notes

Posted By Priscilla Lynch 02-12-2020 08:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Paula, Sorry for the trouble you are having with receiving the release notes emails. I will look into this issue and report back. ------------------------------ Priscilla Lynch Genesys - Employees ------------------------------

RE: Azure AD configuration

Posted By Priscilla Lynch 03-06-2019 08:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, The Azure AD SSO article has been updated to reflect the current Azure AD portal. I am not sure that helps to answer your question, but please take a look. ------------------------------ Priscilla Lynch Genesys - Employees ------------------------------

Deprecation announcements

Posted By Priscilla Lynch 03-04-2019 15:01
Found In Egroup: Genesys Cloud - Main \ view thread
Starting February 27, 2019, the PureCloud Release Notes began including feature and other deprecation announcements when available. #Roadmap/NewFeatures ------------------------------ Priscilla Lynch Genesys - Employees ------------------------------

RE: We have recently started outbound call campaigns and I am looking for information on how scheduled call backs work with a campaign.

Posted By Priscilla Lynch 12-13-2017 14:29
Found In Egroup: Genesys Cloud - Main \ view thread
Callbacks in campaigns: https://help.mypurecloud.com/articles/callbacks-in-campaigns/ is now available in the Resource Center.

RE: Ho w can two people from the same company receive the release notes??? I was receiving them until one of my colleagues signed to receive them as well. I stopped receiving them.I opened a ticket. They said they cannot help me and to post my problem here.

Posted By Priscilla Lynch 10-25-2017 19:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hello again Sophie. The issue is resolved. Both of you should receive PureCloud Release Notes email notifications starting next Wednesday and going forward.

RE: Ho w can two people from the same company receive the release notes??? I was receiving them until one of my colleagues signed to receive them as well. I stopped receiving them.I opened a ticket. They said they cannot help me and to post my problem here.

Posted By Priscilla Lynch 10-25-2017 17:40
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks! I will report back to you.

RE: Ho w can two people from the same company receive the release notes??? I was receiving them until one of my colleagues signed to receive them as well. I stopped receiving them.I opened a ticket. They said they cannot help me and to post my problem here.

Posted By Priscilla Lynch 10-25-2017 13:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Sophie, I will look into this and get cleared up as soon as possible. Can you please provide me with the email addresses for you and your colleague? We need the email addresses to track it down. Thanks!

RE: Schedule Callback more than two weeks out

Posted By Priscilla Lynch 09-14-2017 13:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Travis, the Schedule Callback limit recently changed to 30 days instead of 14. The following Resource Center articles refer to the new limit: https://help.mypurecloud.com/articles/schedule-callbacks-during-a-current-interaction/ and https://help.mypurecloud.com/articles/schedule-a-callback-in- ...

RE: Microsoft Active Directory

Posted By Priscilla Lynch 09-06-2017 14:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Rogier, You can find the Location field value for the Active Directory Connector in the Additional fields table on this page in the Resource Center: https://help.mypurecloud.com/articles/active-directory-connector-external-fields/.

Improved outbound dialing wrap-up code definitions

Posted By Priscilla Lynch 08-02-2017 13:31
Found In Egroup: Genesys Cloud - Main \ view thread
The Wrap-up codes assigned by outbound dialing article in the Resource Center now contains more detailed definitions. Please take a look: https://help.mypurecloud.com/articles/wrap-up-codes-assigned-by-outbound-dialing/.

RE: Outbound Campaign - Schedule callback --> Do not auto-dial

Posted By Priscilla Lynch 07-10-2017 14:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Steven, Thanks for pointing out the incorrect information in the Call rules view article in the Resource Center. I have updated it to state that rules, callable times, and Do Not Call actions are applied to scheduled callbacks. The updated article will be in the Resource Center on Wednesday ...

RE: Newest version of Purecloud Softphone

Posted By Priscilla Lynch 06-21-2017 12:29
Found In Egroup: Genesys Cloud - Main \ view thread
The following articles were updated to state that the PureCloud Softphone automatically updates to the latest version each time you log in to PureCloud: https://help.mypurecloud.com/articles/download-purecloud-softphone/ and https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/.

OneLogin Single sign-on – Use http-redirect SAML URL

Posted By Priscilla Lynch 05-31-2017 15:44
Found In Egroup: Genesys Cloud - Main \ view thread
PureCloud supports the http-redirect SAML URL only. The OneLogin SSO tab no longer shows this URL by default in the SAML 2.0 Endpoint (HTTP) field. (It now shows the http-post URL instead.) However, the http-redirect URL is still available in the SAML Metadata file. See https://help.mypurecloud.com/ ...

Microsoft ADFS Single sign-on – Select authentication methods

Posted By Priscilla Lynch 05-26-2017 14:17
Found In Egroup: Genesys Cloud - Main \ view thread
Tip: To ensure that users are able to log in from ADFS to PureCloud on both the extranet and the intranet, select Forms Authentication for extranet and Forms Authentication and Windows Authentication for intranet in ADFS > Authentication Policies. See https://help.mypurecloud.com/articles/add-micros ...