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Natalia Abad

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Posted By Natalia Abad 03-31-2026 16:27
Found In Library: Workforce Engagement Management
fyi #WFMConfiguration,BestPractices #GeneralQuestion

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Posted By Natalia Abad 03-31-2026 15:01
Found In Library: Workforce Engagement Management
fyi #WFMConfiguration,BestPractices

Genesys Cloud Capacity Planning is Here

Posted By Natalia Abad 06-30-2025 10:05
Found In Egroup: Genesys Cloud - Main \ view thread
Workforce Management (WFM) Hello Genesys Community!! Today marks a major leap forward in workforce planning! Genesys Capacity Planning is now available in Genesys Cloud, bringing long-term visibility, strategic modeling, and seamless alignment across planning, staffing, and hiring. ...

Genesys Cloud Capacity Planning is Here

Posted By Natalia Abad 06-30-2025 09:53
Found In Egroup: Workforce Engagement Management \ view thread
Hello WEMers!! Today marks a major leap forward in workforce planning! Genesys Capacity Planning is now available in Genesys Cloud, bringing long-term visibility, strategic modeling, and seamless alignment across planning, staffing, and hiring. We're rolling out availability in stages -- ...

RE: #WEMay | Genesys WEM Mythbusters: Workforce Management (WFM) 📅

Posted By Natalia Abad 05-23-2025 10:53
Found In Egroup: Workforce Engagement Management \ view thread
Finally, part 3. Myth 6: WFM can't handle complex scheduling Scenarios Reality: Genesys Cloud WFM supports complex scheduling patterns, but does not currently support intraday activation/deactivation of skills or queues. Questions Breakdown: What complex scenarios are supported? Can ...

RE: #WEMay | Genesys WEM Mythbusters: Workforce Management (WFM) 📅

Posted By Natalia Abad 05-23-2025 10:46
Found In Egroup: Workforce Engagement Management \ view thread
Part 2: Myth 3: You need external tools for time-off requests Reality: Genesys Cloud includes native time-off management, approval workflows, adherence impact visibility, and integration capabilities with HR systems. Questions Breakdown: What data is passed between the HRIS system and ...

RE: #WEMay | Genesys WEM Mythbusters: Workforce Management (WFM) 📅

Posted By Natalia Abad 05-23-2025 10:42
Found In Egroup: Workforce Engagement Management \ view thread
Hi Shelby, Thank you for your comments, questions, and ideas; and apologies for the delay in responding. I wanted to ensure I provided you with as much detail as possible. Please don't hesitate to reach out if you have any further questions or need additional clarification. Also, I will provide ...

RE: Anyone have a good explanation for AI Insights, Supervisor CoPilot, STA add-on, Agent CoPilot and AI tokens

Posted By Natalia Abad 05-14-2025 12:10
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert, Adding @Anik Dey to the conversation, he can help with your questions. CC: @Annick Duffy, @Mark Fagus, @Robert Beasley ------------------------------ Natalia Abad Senior Product Marketing Manager ------------------------------

Supervisors, what if you had an AI assistant by your side?

Posted By Natalia Abad 03-17-2025 13:16
Found In Egroup: Genesys Cloud - Main \ view thread
Well, now you do! Meet The Genesys AI functionalities for supervisors - Supervisor Copilot and Virtual Supervisor, powerful AI-driven tools in Genesys Cloud. Launching March 24, 2025, Genesys Cloud will have · AI Scoring (Virtual Supervisor) – To automate & standardize quality and performance ...

Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!

Posted By Natalia Abad 03-17-2025 13:11
Found In Library: Workforce Engagement Management
#QualityManagement #SpeechandTextAnalytics

Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!

Posted By Natalia Abad 03-17-2025 13:11
Found In Egroup: Workforce Engagement Management \ view thread
Hello, WEMers! Exciting news! Genesys Cloud now includes Supervisor Copilot & Virtual Supervisor functionalities, designed to enhance Workforce Engagement Management with AI-driven efficiency. · AI Scoring (Virtual Supervisor) – Automate & standardize performance evaluations. · AI Summary ...

The Speech & Text Analytics Add-on is here!!

Posted By Natalia Abad 02-24-2025 09:11
Found In Egroup: Workforce Engagement Management \ view thread
Hello WEMers!! We've got BIG news! Starting TODAY! we're expanding access to Genesys Speech and Text Analytics with the launch of the STA Add-On! For Genesys Cloud CX1 and CX2 customers, this means a new, cost-effective way to access Speech and Text Analytics functionalities without ...

🎁 🎅 🎄Holidays are coming.....Join us for our 12 Days of WEM (2024 Version) 🎄🎅 🎁

Posted By Natalia Abad 12-06-2024 09:21
Found In Egroup: Workforce Engagement Management \ view thread
Happy December, WEM Friends, Do you remember our 12 Days of WEM from 2022? Well, we thought we'd bring it back for 2024, this time we will be showcasing 12 Features of WEM, revisiting our favorite releases from this year 🎄🎄 There have been some awesome features this year and ...

WEM What's Next Webinar | October 2024

Posted By Natalia Abad 10-29-2024 12:35
Found In Library: Workforce Engagement Management
Did you miss the October 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our October 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: Xvm@42^i ...

You asked, we listened: Voice surveys now available!

Posted By Natalia Abad 10-22-2024 08:41
Found In Egroup: Workforce Engagement Management \ view thread
We are happy to introduce voice surveys, a powerful new way to gather real-time customer feedback and elevate your service experience. Seamless Post call voice surveys: Now, your customers can effortlessly share their feedback right after a call, without navigating to a separate platform or delaying ...

WEM What's Next Webinar | September 2024

Posted By Natalia Abad 09-25-2024 10:19
Found In Library: Workforce Engagement Management
Did you miss the September 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our September 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: ks+n5Xw+ ...

WEM/EX Knowledge Hub Round Tables | The evolution of Bidding

Posted By Natalia Abad 09-12-2024 10:33
Found In Library: Workforce Engagement Management
Did you miss the Knowledge Hub Round Table | The Evolution of bidding webinar?? Hello, WEMers and community members! Did you miss our Knowledge Hub Round Table | The Evolution of bidding webinar, or do you want to watch it again? You can find the link to ...

WEM What's Next Webinar | August 2024

Posted By Natalia Abad 08-18-2024 20:22
Found In Library: Workforce Engagement Management
Did you miss the August 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our August 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: #K4WVE%m ...

RE: Want to learn more about Genesys Work Plan Bidding - Video Here!!!

Posted By Natalia Abad 08-05-2024 09:32
Found In Egroup: Workforce Engagement Management \ view thread
Gina, Tracy, and I are more than happy to receive your questions and make sure that the PM team covers them. Please email them to me at natalia.abad@genesys.com ------------------------------ Natalia Abad Genesys - Employees ------------------------------

RE: Want to learn more about Genesys Work Plan Bidding - Video Here!!!

Posted By Natalia Abad 08-05-2024 09:22
Found In Egroup: Workforce Engagement Management \ view thread
Hello everyone, We got you once we have done the live webinar, the recording will be available in the library of this community so you can see it and share with your team. Also, here is the link to the webinar registration. https://www.genesys.com/webinars/wem-knowledge-hub-round-tables-the-e ...